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GenesisCare Surrey

GenesisCare Surrey

Rosalind Franklin Close, Guildford, United Kingdom, GU2 7AW

Verified profile

Verified profile

Patient Trust Score

4.82

7 patient reviews
5.00
Overall Experience
5.00
Cleanliness
4.71
Friendliness
4.57
Wait time

11 recommendations for:

Breast Cancer(3)
Radiotherapy(3)
Image Guided Radiotherapy (IGRT) (2)
Other(3)

Recent patient review

This clinic has not collected a review in over 6 months

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About

About GenesisCare Surrey

GenesisCare are the cancer experts, offering world-class cancer care to patients across the world, creating better outcomes for patients with all types of cancer, taking patients through the journey from diagnosis to recovery.

GenesisCare outpatient centre Guildford is located within BMI Mount Alvernia Hospital with its comprehensive diagnostic facilities. This means that patients do not have far to travel for additional facilities, and treatment is able to start within days or even hours of diagnosis.

Patients can also be referred to specialist services available at other GenesisCare centres. These include new treatments such as MRIdian MRI-guided radiotherapy for difficult-to-treat tumours, stereotactic radiosurgery for small brain tumours and Theranostics – an innovative therapy for certain cancers when other treatment options aren't suitable or effective. GenesisCare provides comprehensive treatment for all patients by means of a personalised care plan, encompassing both physical and emotional wellbeing to ensure the best possible outcome for every patient according to their individual needs.

Services offered at GenesisCare Guildford include chemotherapy, advanced radiotherapy and supporting therapies which includes support for emotional wellbeing.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Breast Cancer (27%)
  • Radiotherapy (27%)
  • Image Guided Radiotherapy (IGRT) (18%)
  • Prostate Cancer (18%)
  • Urological Oncology (9%)

Specialties
  • Oncology

Opening hours

Monday

08:00 - 16:00

Tuesday

08:00 - 16:00

Wednesday

08:00 - 16:00

Thursday

08:00 - 16:00

Friday

08:00 - 16:00

Saturday

Enquire

Sunday

Enquire

Reviews

All reviews(7)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Breast Cancer (3)
Radiotherapy (3)
Image Guided Radiotherapy (IGRT) (2)
Prostate Cancer (2)
Urological Oncology (1)

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*Star rating based on patient reviews

7 reviews

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Staff are friendly, caring , knowledgeable and extremely professional.

08 Mar 2023verified patient
Patient seen for:
Breast Cancer

Reply from GenesisCare Surrey

Thank you kindly for your positive review.

14 Mar 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very efficient organisation and short wait times, in my experience.

16 Jan 2023verified patient
Patient seen for:
Prostate Cancer

Reply from GenesisCare Surrey

Thank you kindly for your positive review. We will ensure your comments are passed on to the team.

24 Jan 2023

4.5

5.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
4.00
Wait time

I had 23 sessions of Radiotherapy. The first week was difficult for me as the appointments were at different times and I could not get into a routine especially over the water intake before each session. Once we had sorted the appts to be at the same time each day things became much easier.

11 Jan 2023verified patient
Patient seen for:
Radiotherapy
Prostate Cancer
Urological Oncology

Reply from GenesisCare Surrey

Thank you taking the time to feedback on your experience. We are pleased to hear that your appointments schedule was adjusted to make your experience a little easier. We will ensure the team consider this issue for further patients.

24 Jan 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Extremely professional in all respects

02 Dec 2022verified patient
Patient seen for:
Image Guided Radiotherapy (IGRT)
Radiotherapy

Reply from GenesisCare Surrey

Thank you kindly for your positive review.

21 Dec 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The team in Guildford have been amazing. Firstly incredibly friendly and secondly very organised. Both of these are important to me. Having been referred to the Centre for radiotherapy my treatment was well planned out, head of time, so I could organised my weeks. Taxis were provided for every appointment - both pick up and drop off - which took any stress out of driving and parking on site. But most important of all the team were always there with a friendly, helpful manner and any questions/concerns always answered/discussed. At a stressful time the team in Guildford made it as stress free as they possibly could.

22 Aug 2022verified patient
Patient seen for:
Breast Cancer

Reply from GenesisCare Surrey

Thank you for taking the time to share wonderful feedback on the care you received at our Guildford centre. Our centre team will be delighted to hear this. Many thanks again.

22 Sep 2022

4.5

5.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
4.00
Wait time

Outstanding care package experience. Excellent professional communications material both at the beginning and end. Radio team effective and pleasant over the 7.5 weeks. The range and richness of the Penny Brohn support was amazing - counselling, exercise classes of various levels, information webinars, nurse specialists who linked directly to the radio team and to the oncologist in a quick and seamless way - unexpectedly brilliant.

28 Sep 2021verified patient
Patient seen for:
Radiotherapy
Image Guided Radiotherapy (IGRT)

Reply from GenesisCare Surrey

Hi there, thank you for taking the time to share your positive experience of treatment and care at GensisCare. We hope you are keeping well and we are delighted to share your feedback with the Guilford team. Hope you have a lovely day!

19 Oct 2021

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The staff were excellent, really caring people who put you at your ease. They were happy to help with all my concerns.

14 Aug 2021verified patient
Patient seen for:
Breast Cancer

Reply from GenesisCare Surrey

Hi there, thank you for your review and sharing your feedback on your recent treatment at GenesisCare. We are pleased to hear that our staff were kind and empathetic and we will ensure your comments are passed on to our team.

25 Aug 2021
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Specialists

12 SPECIALISTS

Dr Richard Shaffer
Oncology

4.91

Patient trust score

11

patient reviews

3

professional endorsements

5.00

Patient trust score

7

patient reviews

0

professional endorsements

0.00

Patient trust score

0

patient reviews

0

professional endorsements

SE

0.00

Patient trust score

0

patient reviews

0

professional endorsements

TR

0.00

Patient trust score

0

patient reviews

0

professional endorsements

4.96

Patient trust score

8

patient reviews

0

professional endorsements

5.00

Patient trust score

1

patient reviews

0

professional endorsements

MA

0.00

Patient trust score

0

patient reviews

0

professional endorsements

0.00

Patient trust score

0

patient reviews

0

professional endorsements

AP

Dermatology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

FAQ

What are GenesisCare Surrey's reviews like?

GenesisCare Surrey's overall patient rating is 4.82 out of 5 stars on Doctify.

This is based on 7 reviews

Where is GenesisCare Surrey located?

GenesisCare Surrey is located at Rosalind Franklin Close, Guildford, United Kingdom, GU2 7AW

When is GenesisCare Surrey open?

GenesisCare Surrey is open Monday (08:00 - 16:00), Tuesday (08:00 - 16:00), Wednesday (08:00 - 16:00), Thursday (08:00 - 16:00), Friday (08:00 - 16:00)

What is the phone number for GenesisCare Surrey?

+441483806000

What consultants work at GenesisCare Surrey?

You can find a list of the consultants that work at GenesisCare Surrey here

Does GenesisCare Surrey accept new patients?

GenesisCare Surrey generally accepts new patients.

Get in touch with this practice to enquire as a new patient