It was a tough process and I wouldn't have made it through without your kindness, dedication and good spirits. In particular, I wanted to thank Dr Malini, who I probably won't have the chance to see now, who never ceased to come up with solutions to tackle the various spanners in the work that kept coming up and who led me to a fantastic result which is 20 good, frozen eggs! I'm no expert but in my lay opinion, this is quite good a result for a 37-year old, so very grateful to her for her expertise and commitment. I also wanted to thank the team who prepped me and were with me in the theatre yesterday. They did such an amazing job keeping me calm and reassured and Dr Ben did a beautiful job on the retrieval. Nick, the anaesthetist, was so patient and gentle in the face of my huge cannula phobia and very understanding of my childlike beahviour. Simona, you were with me twice in that theatre (as you were also there for the cyst aspiration) and at various points throughout, and you were a true antidote to all my fears and anxieties. Your smile and positive attitude helped me to stay sane in the toughest moments. I'm relieved that it's over, and I think my ovaries feel the same way, but I will keep it in mind as a hard, yet rewarding and positive experience thanks to all of you! All the best,
After three failed IVF attempts on the NHS, my husband and I became private patients of City Fertility. City Fertility helped us identify the root cause of the fertility problem and we are now blessed with two gorgeous sons. The cost of the treatment was reasonable, customer care was adapted to our needs, and, most importantly, two successful outcomes!
Dear Team at City, We just wanted to offer some positive feedback following our very brief stint of treatment with you. We came to you, recommended by a friend who'd had a similar experience and we are so grateful that you took us on with minimal fuss. Things that we really appreciated: A friendly receptionist The fruit in reception Prompt appointment Calm waiting areas with no babies or large A3 posters of babies Every single staff member said hello and we were regularly asked how we were by people who weren't even looking after us. Your staff seemed calm (am sure very busy but we were never made to feel rushed) We felt as though all staff cared about our journey We weren't asked unnecessary and invasive questions about our journey or treatment that we were having abroad Staff were always clued in and aware of what tests we had arrived to have. I know these all seem like very basic things, but we've just come from a very highly rated clinic where none of these things happened and it was awful. Well done for whatever is happening at City to make all these things fall into place. I hope that we wont need to come back to you as our pregnancy is now progressing but I don't have any worries about coming back to you if we do. My only two points that could be improved on: The lock on the toilet in reception is really hard to use! The payment system takes a little while to come through after booking the appointment huge thanks again!
Amazing level of service, attention to details and everyone really caring about us throughout the journey.
Excellent facilities and staff
Warm, caring, knowledgeable and they see you as an individual. Always there to support and listen to the patient, we’ve been through ups and downs together and we never felt alone in our quite challenging process. I cannot recommend highly enough.
Dr. Malini is in a word - awesome. She is so warm. You feel like she’s really invested in the outcome. For me it has been a journey and I felt like she was with me every step of the way and she tried her hardest to get me the best results and make decisions in my best interest.
I am pleased with the way I’ve been treated. The nurses are super friendly.
The appointments were always on time and the entire team was so lovely and helpful.
Staff is extremely helpful and professional, everyone from administrators to nurses and doctors are really friendly and pleasant to deal with, no exceptions
Very personable, encouraging and supportive were all the staff. A special mention to Martin, Sean, Michelle, Eli, Simona and Jojo for their positivity and care.
Dr Martin is very professional and put us at ease through the process and we felt very comfortable with him. The only issue we had which is nothing to do with a specialist as such but more to do with streamlining of admin and communication with the nurses. For the second IUI I had informed the nurses about my travel commitments with work at the first appointment. If the schedule was not going to work, it would have been helpful if that had been notified to us at the outset, so I could change my travel plans well in advance. Rather, I was requested to cancel my trip the day I was due to fly and as that was not feasible, I had to take medication to delay the ovulation. I do not know whether this would affect the iui at all all but I fell the process could have been managed better with better communication.
Very good experience , everybody was very friendly and I felt at ease at all of my appointments
I had standard ivf with Dr Martin Hrehorcak as my treatment lead. I can't recommend the team enough for their help and great expertise, our experience with Gennet clinic was great. I got pregnant with my 1st attempt. I highly recommend Gennet clinic to anyone struggling with pregnancy. I need to thanks Theresa, Joanna, Michelle, Aga and above all Dr Martin. They put me at ease and give me lots of moral support through out the treatment. Finally our family will be complete...
I chose GENNET City Fertility clinic by recommendation of one of my friends. I felt desperate at this time as we had been trying to conceive naturally for 4 years. I started the IVF process at the age of 38 and as a result our wonderful son Jamie was born. I must say that I was surprised by the high level of technology used by the clinic and I couldn’t be happier with the care that GENNET City Fertility provided and what they did for us.
In short… HIGHLY RECOMMENDED! To all couples who are considering fertility treatment, this is definitely the clinic to use! From the very first point of contact with reception via the phone, to the pre appointment emails and reminders, to the welcoming to the practice at my first initial consultation and my first clinical appointment, the consistency and care was impeccable! No doubt the best I have experienced so far! As a very nervous patient I was not sure of what to expect at my first consultation, but doctor was amazing and understanding and put me very at ease! I will undoubtedly continue my treatment at this clinic and highly recommend it to patients!
I can't recommend the team at GENNET City Fertility enough. Our experience from start to finish was faultless. At the age of 42 I went through just one cycle of stimulated IVF and ICSI which produced 15 fertilised eggs and then eight blastocysts, two were implanted and we are now very proud parents to one healthy and huge baby boy. GENNET City Fertility continue to store the remaining six blastocysts in case we want to extend our family yet further... we'll see!
All staff were incredibly professional, in touch with the very latest techniques, gave honest recommendations based on our circumstances and were warm and friendly. The clinic is modern and calm, all appointments were on time and we loved its convenient and refreshing non Harley Street location.
Having been diagnosed with unexplained fertility at the age of 29 and trying to conceive for over 3 years my dream came true with City Fertility. After researching clinics for several months I knew I had made the right decision when I was seen at City Fertility. From my first visit to the last I was dealt with the highest degree of professionalism and care. All the whole team provided a relaxed atmosphere.
I had IVF with ICSI at the clinic with Dr Martin Hrehorcak as my specialist and was provided honest recommendations according to my circumstances. I was well informed of the options available and the course of action that was most appropriate. I genuinely believe everyone was doing their utmost for me. All my appointments were dealt with patience and care, followed up in a prompt and timely fashion.
I gave birth to healthy and beautiful twin boys and can not thank city fertility enough for this. I can truly say without their support I couldn't have got through this testing time in my life and would highly recommend anyone to City fertility.