Amazing customer service - very personal and professional
Very professional, knowledgable and helpful.
We had a really good experience at Manchester Fertility. All members of staff treated us well and we always felt at home!
Everyone is always friendly helpful and professional.
Really great experience so far. The staff and doctors are great!
Great staff and pleasant environment
Would come here again and recommend to family
Very friendly staff and clean environment
Great experience with very friendly staff
Great experience, very friendly staff!
Great experience, very friendly staff!
Very professional and friendly service
Everyone has been extremely helpful, very friendly and very reassuring
The staff are lovely and make you feel welcome and comfortable. The doctors are informative, thorough and understanding to our needs.
Good experience, would come here again and recommend to family.
Lovely staff especially Rita on the reception team, made me feel most welcome.
It was very good and most pleasing.
I always feel very welcome. All staff members are kind and go the extra mile.
Warm welcome from front of house, relaxed waiting area with secluded seating
Warm welcome from front of house, relaxed waiting area with secluded seating. The doctor didn’t have a copy of our notes which was disappointing as it has been time consuming to retrieve a copy of them and now they haven’t been used. We were expecting the doctor to have reviewed them before meeting us. Other than that we found the Doctor to be friendly and informative and he explained the treatment processes clearly with several opportunities for us to answer questions.
Nice clinic, very helpful advice and support.
The team at Manchester Fertility are very nice and caring.
Great patient experience, lovely clean, bright and warm clinic, friendly staff, lots of free car parking.
Excellent care, extremely professional at all levels
The staff are very friendly and helpful. The reception area is designed very well, comfortable and private. Lovely coffee and biscuits. We almost have a good experience every time we come.
Myself and my wife have been treated amazingly by every member of staff at Manchester Fertility. We have been given all our options and have decided on egg share from myself to my wife, they have been there every step of the way and offer you the support you require.
Lovely environment, great staff. Young lady on reception was exceptionally helpful and made me feel relaxed as soon as I walked in.
Very happy with a healthy happy baby
All staff are very supportive and welcoming. Make you feel at ease.
Great experience, friendly staff especially Rita the lovely receptionist.
Everyone is so helpful and friendly, brilliant clinic, brilliant staff, always there if you need them for anything.
Variable, some great staff and experiences and some mistakes from clinic and real issues
Communication initially was not as speedy as I would have liked but then just before treatment started it has been excellent. Staff very friendly and warm.
Manchester Fertility made a very stressful process much easier. The team are friendly, skilled and easily accessible for any questions.
Generally positive, very caring and accommodating along all the way
The staff are very friendly and knowledgable. Everyone made us feel comfortable and looked after. The app was very useful.
Love Rita. So positive, friendly and helpful which makes a real difference.
All staff have been extremely supportive and helpful,
From the start it was a welcoming felt at peace with all members off staff ,happy and smiling and friendly people . Once the treatment was started we have been well informed from all stages which has made us feel in control GOOD EXPERIENCE GOOD PEOPLE
I have always found the staff here very friendly, approachable, helpful & informative throughout all my treatment here. I felt supported also when I experienced losses too.
Such caring friendly staff, makes this difficult experience so much easier.
Excellent reception service and great scanning/blood test nurses. Patient adviser doesn’t always come back promptly and Karen the donor nurse doesn’t always call when she says she will.
I became an egg donor with the help of Manchester Fertility. Everyone I came into contact with was well-informed and friendly, from the initial contact via email, through the lovely Receptionist, to the nurses and sonographers involved in my treatment cycle. The clinic is very clean and well run. Thank you Manchester Fertility!
Great staff and very well looked after.
Have nothing but good things to say about Manchester Fertility. The building is easy to find, great parking and always clean with tea and coffee. The staff are always amazing and so welcoming, they know you by name and are always there when you need them. Had an amazing experience and would highly recommend to anyone.
Absolutely amazing clinic and care 😀 cant thank the staff enough for always making us feel so welcome
Staff have all been fantastic. Flexible with appointment timings. Great at explaining what is happening at each stage. They make a scary/ daunting experience the best it can be.
Everyone at the clinic is wonderful, from the reception staff to the nurses and the doctors. Going through IVF can be such a such a stressful process but the entire team at the clinic take so much stress out of it. They are with you every step of the way and knowing that there is always someone on hand to ask a question of, no matter how small, means the world.
People all really lovely and welcoming from the reception staff in particular Rita to the nurses and doctors. Really lovely clinic. Didn’t give 5 stars as feel sometimes patient pathway lets the patient down as sometimes instructions not clear. I.e. text message from nurse with instructions didn’t match what was instructed on Salve app so confusing and adds to what is already a stressful situation. Other point is appointments rarely called in on time.
Lots of the staff at Manchester Fertility are lovely but the service we have received has definitely been mixed. There have been a few mix ups and delays that have made us feel slightly dissatisfied.
Everyone has always been very nice and answered questions. Very efficient clinic everything runs smoothly.
Very friendly and professional service. Always informed throughout the processes. We’ve always been fully supported and always welcomed with a friendly face and manner especially when times have been tough.
I have had three IUI treatments at the clinic and I am just at the end of IVF. My whole experience at the clinic has been fantastic. I am a slightly anxious person but the staff have made me feel so at ease throughout my time here. Whether it be lovely Rita at reception or any of the lovely patient advisors.
Lovely front of house staff made me feel so at ease and welcomed. The nurses were fantastic and talked me through everything I needed and were patient with my questions. Dr Katerina was lovely and explained the process really simply
Excellent service from arrival to end
I have had a great experience, Manchester Fertility have been helpful and caring. Sometimes I have had to chase the odd thing e.g. my meds, but when I call the team are very helpful. It is probably worth saying I am on my second course of treatment , the first having been unsuccessful.
Lovely clinic, lovely caring staff.
Every visit to Manchester fertility has been great. From the excellent service at reception to the friendly nurses, sonographers and doctors. The staff are extremely knowledgeable and have provided great support. I have two small suggestions for improvements. One could be telling patients prior to the visit exactly what elements the appointment has e.g. urine sample, blood test. If I had been aware of these, it would have saved time for both myself and the nurses as I’ve had to sit in the waiting room drinking cups of water. Also the first time I had an ultrasound, I wasn’t aware it was an internal ultrasound - for me it didn’t really matter however I’m sure many ladies would prefer to know before the appointment.
We have always been treated with respect and dignity by all staff at the clinic. This has helped to make the treatment process much easier. All staff are very friendly, supportive and approachable.
Veery efficient and friendly team. Perhaps a slight tendency to forgot that this is some people’s first time with ivf and so it can feel like drug overviews are speed through but this is negligible in the scheme of things and they do say you can’t remember it all at the first time so there are helpful videos for drug administration and also a helpful app.
I’ve had 2 visits up to now and always had an enjoyable time. All staff are lovely and helpful.
Rita on reception and the whole team and facilities are excellent
Really enjoyed it. Nice environment, clean and welcoming and comfortable
Helpful and polite at all times
We have had a great experience so far, the staff are all very friendly, efficient and and reassuring.
The Clinic is a really nice environment. Straight away you feel welcomed and cared for.
Really organize the nurses were very kind and everything running very smoothly
Care was amazing throughout.
Friendly staff that really look after you.
Over the past 4 years we have had support and guidance off the full team. We have experienced some sad losses and the whole team have been amazing. Could not have ask for more.
Staff are always very friendly and welcoming
Overall, very good service. Occasional communication issues where I felt I needed to be on top of things a lot about my individual circumstances/ history. Nurses always very friendly.
Make me feel at ease. Sometimes there are slight miscommunications or I don’t necessarily feel that the team is completely au fait with my treatment plan at the time or my history. And sometimes there appear to have been miscommunications, but they are helpful. I find the receptionists really welcoming.
Excellent clinic with lovely staff throughout my whole experience at the clinic
All members of staff were professional and reassurance
Sometimes messages aren’t always communicated to the relevant staff member, ie I have been asked many times whether we have opted for PGS despite having decided this when we had a consultation with Dr Peter
Lovely clean environment, staff are all very friendly and couldn’t be more helpful, very happy when coming to the clinic
The patient advisors, receptionist and nurses are all polite and approachable.
Friendly, individualised care. Efficient.
Excellent staff, relaxed atmosphere.
Fantastic experience, kind attentive staff, treated like a queen
Very friendly and supportive. Very kind team and nothing was too much trouble. Very compassionate team and felt well looked after throughout. Thank you
The clinic is busy but runs efficiently. Occasionally, messages that I’ve given haven’t been passed on to relevant members of staff.
Overall great friendly service, all put completely at ease.
Very polite team. It has an organised and efficient system especially for overseas patients who need a one stop shop.
All staff have been excellent and friendly. They are all very approachable and caring. The hospital is very clean and the facilities are excellent. The staff have been very professional and caring
Clean, the service was not only on time but early! All staff very friendly and professional
Friendly staff and well looked after