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New Victoria Hospital

(4.9)

399 reviews+ Add review

Address

184 Coombe Lane West
KT2 7EG, Kingston upon Thames

Opening hours

Mon–Fri: 8:00 AM8:00 PM

Treatments

Cardiac Diagnostic ServicePrice unavailable

Scans

Breast Screening (Mammogram)Price unavailable
CT scan (Computer Tomography)Price unavailable
MRI ScanPrice unavailable
USS (Ultrasound)Price unavailable

Specialties

Gastroenterology

Nephrology (Renal Medicine)

Dermatology

Paediatrics

Ophthalmology

Radiology

Geriatric Medicine

Dietitian

Vascular Surgery

Orthopaedic Surgery

Plastic Surgery

Psychiatry

Ear Nose & Throat Surgery

Breast Surgery

Neurosurgery

Respiratory Medicine

Neurology

Oral & Maxillofacial Surgery

General Surgery

Urology

Obstetrics & Gynaecology

Pain Management

Endocrinology

Rheumatology

Psychology

Podiatry

Cardiology

Haematology

About

New Victoia Hospital is a private, charity owned hospital based in Kingston upon the Thames, Surrey, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for almost sixty years and is frequently ranked by patients as one of the top private hospitals in London.

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.

Consultants & Specialities

The hospital offers excellent speed of access and flexibility with a wide range of multi-speciality surgery and medical patients admitted, including emergencies.

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology

In addition, the hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

Outpatient Services

The hospital's Outpatients and Clinics include:
Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.

Facilities;

The hospital facilities include:

  • 2 Wards

The Alexandra Ward comprises 21 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

Each room is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

  • 3 Operating Theatres (one Laminar Flow)
  • 1 Endoscopy theatre
  • Imaging
  • Physiotherapy
  • Cardiac Diagnostic Facility
  • 8 Consulting Rooms
  • Pharmacy

Recently refurbished, all rooms have:

  • TV (including Sky News and Sky Sports)
  • Radio
  • WiFi
  • En-suite bathrooms
  • Air conditioning and temperature control
  • Telephones
  • Secure facilities for valuables

Quality & Accreditations

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2008. The hospital’s management of sensitive data is ISO 27001 accredited.

Patient Satisfaction

The hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

Location

The hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

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Specialists

Reviews

BY A VERIFIED PATIENT

03-04-2019

(5)

Pleasant environment to come into, welcoming, clean, quiet

BY A VERIFIED PATIENT

01-04-2019

(5)

Good but no drinks in waiting room

BY A VERIFIED PATIENT

27-03-2019

(5)

Welcoming

BY A VERIFIED PATIENT

26-03-2019

(5)

Five star treatment. Thank you for being so kind, welcoming, friendly and “unscarily" efficient. I am very impressed with the quality of care.

BY A VERIFIED PATIENT

26-03-2019

(5)

Friendly staff.

BY A VERIFIED PATIENT

26-03-2019

(5)

I am very happy with the very professional and personal care approach of Dr Misch. Thank you very much. I wish Dr Misch and all your Hospital staff all the best

BY A VERIFIED PATIENT

22-03-2019

(5)

Exceptional caring approach to life changing news of cancer. Very efficient with tests, scans, etc. The one stop neck lump Tuesday approach reduced unknown instantly.

BY A VERIFIED PATIENT

21-03-2019

(5)

Really nice

BY A VERIFIED PATIENT

21-03-2019

(5)

staff are very kind and helpful - dr di Carlo is an amazing and caring doctor - she explains things very clearly and always answer my question in great length

BY A VERIFIED PATIENT

21-03-2019

(5)

Have been referred by GP and found everything very simple to get done

BY A VERIFIED PATIENT

19-03-2019

(5)

Always excellent

BY A VERIFIED PATIENT

15-03-2019

(5)

Nice doctor and a good hospital

BY A VERIFIED PATIENT

14-03-2019

(5)

Excellent staff and a really lovely consultant in Mr Paul Davey

BY A VERIFIED PATIENT

14-03-2019

(5)

Mr Davies was SO nice! He made me feel really comfortable and treated me like an adult. I learnt stuff about mri scans and my wrist (being a first aider it was useful!)

BY A VERIFIED PATIENT

13-03-2019

(5)

Very comfortable, very good

BY A VERIFIED PATIENT

12-03-2019

(5)

Very efficient

BY A VERIFIED PATIENT

08-03-2019

(4)

Excellent work Dr OFo

BY A VERIFIED PATIENT

08-03-2019

(5)

Great

BY A VERIFIED PATIENT

08-03-2019

(4)

Good customer service, great doctors and facilities improving.

BY A VERIFIED PATIENT

07-03-2019

(5)

Very nice apart from parking

BY A VERIFIED PATIENT

05-03-2019

(5)

The staff were very friendly and I felt well looked after.

BY A VERIFIED PATIENT

05-03-2019

(5)

Efficient and helpful reception team.

BY A VERIFIED PATIENT

01-03-2019

(5)

Efficient, compassionate and professional

BY A VERIFIED PATIENT

01-03-2019

(5)

Very good all round

BY A VERIFIED PATIENT

28-02-2019

(5)

Great

BY A VERIFIED PATIENT

27-02-2019

(5)

Excellent. Highly professional and reassuring.

BY A VERIFIED PATIENT

27-02-2019

(5)

I was very comfortable, and the staff were very reassuring in recovery and after my operation. My experience was as pleasurable as could be expected. And Mr Ofo was amazing, as was the anaesthetist

BY A VERIFIED PATIENT

26-02-2019

(5)

It was great 👍 I felt well looked after gold standard care.

BY A VERIFIED PATIENT

26-02-2019

(5)

Excellent in all aspects.

BY A VERIFIED PATIENT

15-02-2019

(5)

All good

BY A VERIFIED PATIENT

15-02-2019

(5)

ENT appointment

BY A VERIFIED PATIENT

15-02-2019

(5)

Great very hands on way better than any nhs

BY A VERIFIED PATIENT

14-02-2019

(3)

Too crowded, little space, standing in waiting are

BY A VERIFIED PATIENT

12-02-2019

(5)

I am a very satisfied patient at New Victoria Hospital as saw Mr Ofo a few times this year who took great care of me by looking at my condition with great concern for me as a human being rather than just a number. I much appreciated seeing Mr Ofo and his colleague which he refer d me to, Dr Bazari.

BY A VERIFIED PATIENT

11-02-2019

(5)

Very good

BY A VERIFIED PATIENT

07-02-2019

(5)

Good

BY A VERIFIED PATIENT

05-02-2019

(5)

I saw Mr Ofo who was excellent. He explained everything to me very clearly and answered my questions thoroughly. I felt very reassured that I was in very good hands. The staff elsewhere in the hospital were also very good and kept me informed, especially Gail who conducted my MRI scan.

BY A VERIFIED PATIENT

01-02-2019

(5)

Dr. Sherafat did an excellent job operating my cataract and fitting new lenses I am very satisfied with his professional and amiability towards patients, good work,

BY A VERIFIED PATIENT

30-01-2019

(5)

Mr Ofo put my mind at rest and I’m very very pleased I saw him today. If you need to query any ENT problems please go and see him

BY A VERIFIED PATIENT

29-01-2019

(5)

Super friendly and efficient

BY A VERIFIED PATIENT

29-01-2019

(5)

Superb. Looked after with the upmost respect and understanding I cannot speak highly enough of all concerned. THANK YOU

BY A VERIFIED PATIENT

29-01-2019

(5)

Very friendly and professional

BY A VERIFIED PATIENT

29-01-2019

(5)

Everyone was very professional and friendly

BY A VERIFIED PATIENT

26-01-2019

(5)

Fantastic

BY A VERIFIED PATIENT

25-01-2019

(5)

I like it

BY A VERIFIED PATIENT

25-01-2019

(5)

I like the New Victoria hospital

BY A VERIFIED PATIENT

25-01-2019

(5)

All the staff are very polite and the facilities are great

BY A VERIFIED PATIENT

25-01-2019

(5)

Had surgery - positive experience and well looked after by all staff

BY A VERIFIED PATIENT

24-01-2019

(5)

Very good

BY A VERIFIED PATIENT

22-01-2019

(5)

Good

BY A VERIFIED PATIENT

22-01-2019

(5)

Initial consultation with the wonderful Dr Misch. Arranged see and do and follow up.

BY A VERIFIED PATIENT

21-01-2019

(5)

Excellent

BY A VERIFIED PATIENT

21-01-2019

(5)

Quick and efficient

BY A VERIFIED PATIENT

18-01-2019

(5)

Very welcoming, on time

BY A VERIFIED PATIENT

17-01-2019

(5)

All good

BY A VERIFIED PATIENT

11-01-2019

(5)

Amazing staff they were very helpful when I was lost in the reception they were friendly guiding me on my way.

BY A VERIFIED PATIENT

11-01-2019

(5)

Great hospital and service from Mr Ofo.

BY A VERIFIED PATIENT

11-01-2019

(5)

Excellent service and very friendly

BY A VERIFIED PATIENT

10-01-2019

(5)

Very nice hospital

BY A VERIFIED PATIENT

09-01-2019

(3)

Wait is too long

BY A VERIFIED PATIENT

08-01-2019

(5)

Everyone was very kind.

BY A VERIFIED PATIENT

08-01-2019

(5)

Excellent treatment, advice and care

BY A VERIFIED PATIENT

07-01-2019

(4)

Very good

BY A VERIFIED PATIENT

07-01-2019

(5)

Very good

BY A VERIFIED PATIENT

04-01-2019

(5)

Great as always

BY A VERIFIED PATIENT

04-01-2019

(5)

Everybody was very professional and showing understanding and patience.

BY A VERIFIED PATIENT

04-01-2019

(5)

Very good and efficient

BY A VERIFIED PATIENT

04-01-2019

(5)

Efficient, professional & friendly staff

BY A VERIFIED PATIENT

27-12-2018

(5)

Excellent service,quick diagnosis and efficient treatment

BY A VERIFIED PATIENT

22-12-2018

(5)

Excellent patient relations

BY A VERIFIED PATIENT

22-12-2018

(3)

Friendly reception staff always helping, great nurses always. Waiting areas need to be revamped ASAP. Need coffee machine and nicer decor. Looks rather depressing

BY A VERIFIED PATIENT

21-12-2018

(5)

Doctor Mr Ofo very helpful

BY A VERIFIED PATIENT

21-12-2018

(5)

Excellent

BY A VERIFIED PATIENT

21-12-2018

(5)

Extremely good service,. Appointments and prodcedure with mr Ofo. Excellent experience

BY A VERIFIED PATIENT

19-12-2018

(5)

Always courteous and pleasant staff

BY A VERIFIED PATIENT

19-12-2018

(5)

Dr Sherafat very happy with service

BY A VERIFIED PATIENT

19-12-2018

(4)

The CATARACT OPERATION WAS ABSOLUTELY PAINLESS AND COMFORTABLE. I slept through most of it and even when I woke towards the end it was fine

BY A VERIFIED PATIENT

18-12-2018

(5)

Fine

BY A VERIFIED PATIENT

18-12-2018

(5)

Friendly and very knowledgable staff.

BY A VERIFIED PATIENT

18-12-2018

(4)

Good

BY A VERIFIED PATIENT

18-12-2018

(5)

Efficient, friendly service.

BY A VERIFIED PATIENT

17-12-2018

(5)

Easy to organise, very efficient, very clear and reassuring doctor

BY A VERIFIED PATIENT

14-12-2018

(5)

Excellent friendly efficient and professional

BY A VERIFIED PATIENT

11-12-2018

(5)

Dr Ofo was very clear in his explanations and extremely reassuring. I feel more at ease now having seen him.

BY A VERIFIED PATIENT

11-12-2018

(5)

Staff very helpful and kind particularly Dr Ofo - made me feel very welcome and comfortable

BY A VERIFIED PATIENT

11-12-2018

(5)

Good discussion with Mr Ofo.

BY A VERIFIED PATIENT

11-12-2018

(5)

Great service from start to end - knowledgable, friendly and efficient

BY A VERIFIED PATIENT

07-12-2018

(5)

Warm welcomed. It was great. Many thanks!!!

BY A VERIFIED PATIENT

07-12-2018

(4)

Overall great experience. Efficient and polite staff across all departments I was involved with.

BY A VERIFIED PATIENT

06-12-2018

(5)

Excellent

BY A VERIFIED PATIENT

05-12-2018

(5)

Welcoming made us to relax

BY A VERIFIED PATIENT

04-12-2018

(5)

Convenient to get to and quick to get appointment.

BY A VERIFIED PATIENT

04-12-2018

(5)

Very good & quick service excellent friendly efficient staff

BY A VERIFIED PATIENT

04-12-2018

(5)

Very happy with my treatment by both Dr Mark Spring and Mr Ofo. I cannot thank them enough.

BY A VERIFIED PATIENT

04-12-2018

(5)

Very friendly, quick and professional service. Easy to book appointment.

BY A VERIFIED PATIENT

03-12-2018

(5)

Very friendly efficient staff

BY A VERIFIED PATIENT

30-11-2018

(5)

It was very good but it had no oxygen

BY A VERIFIED PATIENT

30-11-2018

(5)

Good meeting with the consultant

BY A VERIFIED PATIENT

30-11-2018

(5)

Very good. Swift service. Slight delay as doctor was busy.

BY A VERIFIED PATIENT

30-11-2018

(5)

Good experience. All questioned asked where answered fully.