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New Victoria Hospital

New Victoria Hospital

184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG

Verified profile
Verified profile

Patient Trust Score

4.89

1,547 patient reviews

4.91
Overall Experience
4.94
Cleanliness
4.93
Friendliness
4.78
Wait time

906 recommendations for:

Foot Pain(27)
Foot & Ankle Surgery(25)
Inguinal Hernia(17)
Other(837)

Recent patient review

16 Mar 2024

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About

About New Victoria Hospital

New Victoria Hospital, located in Kingston upon the Thames, Surrey, is a private, charity owned hospital, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for over sixty years and is frequently ranked by patients as one of the top private hospitals in London.

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.

Consultants & Specialities

The Hospital offers excellent speed of access and flexibility with a wide range of multi speciality surgery and medical patients admitted, including emergencies.

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology.

In addition, the Hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

Outpatient Services

The Hospital's Outpatients and Clinics include:

Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.

Facilities;

The Hospital facilities include:

2 Wards

The Alexandra Ward comprises 19 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

Each room is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, a nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

  • 3 Operating Theatres (one Laminar Flow)
  • 1 Endoscopy theatre
  • Imaging
  • Physiotherapy
  • Cardiac Diagnostic Facility
  • 12 Consulting Rooms
  • 6 Treatment & Diagnostic Rooms
  • Pharmacy

All rooms have:

  • TV (including Sky News and Sky Sports)
  • Radio
  • WiFi
  • En-suite bathrooms
  • Air conditioning and temperature control
  • Telephones
  • Secure facilities for valuables
  • Quality & Accreditations

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The Hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2015. The Hospital's management of sensitive data is ISO 27001 accredited.

Patient Satisfaction

The Hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

Location

The Hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Cataract Surgery (8%)
  • Hearing Loss (5%)
  • Ear Infections (5%)
  • Tinnitus (4%)
  • Cataracts (3%)
  • Others (76%)

Specialties
  • Acupuncture
  • Cardiology
  • Dermatology
  • Ear Nose & Throat Surgery (ENT/Otolaryngology)
  • Endocrinology & Diabetes
Subspecialties
  • Foot & Ankle Surgery
  • Adult Ear, Nose & Throat Surgery
  • General Dermatology
  • Shoulder & Elbow Surgery
  • Laparoscopic (Key-Hole) Surgery

All conditions and treatments
  • Foot Pain
  • Inguinal Hernia
  • Breast Lump
  • Bunions (Hallux Valgus)
  • Rotator Cuff Injury
  • Allergic Rhinitis (Hayfever)
  • Shoulder Pain
  • Eczema (Atopic Dermatitis)
  • Sports Injuries
  • Hallux Limitus or Hallux Rigidus
  • 24 Hour Blood Pressure Monitor
  • Cardiac MRI
  • Cosmetic Gynaecology
  • ECG (Electrocardiogram)
  • ECG Holter Monitor
  • Echocardiogram
  • Gastric Balloon
  • Gastric Sleeve
  • Musculoskeletal Ultrasound
  • Pacemaker Surgery

insurers
  • Bupa
  • General Medical
  • Aviva Health
  • Legal & General
  • Cigna
  • Four Points Assistance
  • The Exeter
  • Freedom Healthcare
  • Simply Health
  • April
  • health-on-line
  • CS Healthcare
  • Norwich Union
  • Healix
  • Vitality Health
  • WPA
  • Allianz Worldwide Care
  • Groupama
  • AXA PPP Healthcare
  • Bupa Fee Assured
  • Saga Insurance

Treatments & fees

CT Scan

£1 - £1

Included

  • State of the art 128 slice Siemens Somatom Definition AS CT Scanner
  • Same Day Appointments
  • Scan Report within 24 Hours

MRI Scan

£1 - £1

Included

  • Same Day Appointments
  • Scan Report within 24 Hours
  • For comfort and for patients with claustrophobia, we have a modern, wide bore, short tunnel scanner
  • Listen to your own CD music or the radio

Ultrasound Scan

£1 - £1

Included

  • Performed by Consultant Radiologist
  • Same Day Appointments
  • Report within 24 Hours

Mammography

£1 - £1

Included

  • All Mammograms are double reports by Consultant Radiologists
  • BUPA Accredited

Cardiac Diagnostic Service

£1 - £1

Included

  • Adult Transthoracic Echocardiograms
  • Stress Echocardiogram
  • 12 lead resting ECG with interpretation
  • 24-hour ECG recorders
  • 48-hour ECG recorders
  • 7-14 day continuous ECG monitoring
  • 24-hour blood pressure monitors
  • Exercise Treadmill Tests
  • CT Calcium Scoring
  • CT Coronary Angiogram (non-invasive)

Opening hours

Monday

08:00 - 20:00

Tuesday

08:00 - 20:00

Wednesday

08:00 - 20:00

Thursday

08:00 - 20:00

Friday

08:00 - 20:00

Saturday

08:00 - 16:00

Sunday

08:00 - 16:00

Reviews

All reviews(1547)
Replies
Last 7 days
Last 30 days
Last 6 month
Filter by condition:
Cataract Surgery (71)
Hearing Loss (45)
Ear Infections (41)
Tinnitus (35)
Cataracts (29)

95 %

5 %

1 %

0 %

0 %

*Star rating based on patient reviews

1,547 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

No comment

16 Mar 2024verified patient
Patient seen for:
Medical Check-Ups

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Perfect experience with Prof Imam and the team. The consultant was excellent. Nurses were exemplary. The room was good. The food was very good. Paolo the physiotherapist is very good. The communication with Prof Imam was exceptional.

16 Mar 2024verified patient
Patient seen for:
Elbow Fractures

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

New Victoria staff are always polite and friendly. There was quite a wait upstairs to login for my visit. It would’ve been helpful if I could’ve logged in downstairs at the desk as there was no queue there but I was sent upstairs to login when I arrived

14 Mar 2024verified patient
Patient seen for:
Headache
Sore Throat

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very clean and efficient. However need more people on reception at GP desk

13 Mar 2024verified patient
Patient seen for:
Troublesome Cough

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Staff were very professional & polite.

08 Mar 2024verified patient
Patient seen for:
Neuromas
Plantar Fasciitis
Foot Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent hospital

06 Mar 2024verified patient
Patient seen for:
Anxiety Disorder
Chest Pain

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I came here for a cystoscopy under general anaesthesia last year - it was a great experience despite the painful procedure. The room I was given to wait for the procedure and later recovery was top notch. The staff was super friendly and made sure I was comfortable throughout - as soon as I checked in, they took my order for after procedure meal which was super delicious.

04 Mar 2024verified patient
Patient seen for:
Urinary Incontinence
Chronic Pelvic Pain
Interstitial Cystitis

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Hood hospital

01 Mar 2024verified patient
Patient seen for:
Adenoidectomy
Tonsillectomy

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very nice hospital Friendly and clean environment

01 Mar 2024verified patient
Patient seen for:
Paediatric Ear, Nose & Throat Surgery

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Everyone was friendly and helpful.

29 Feb 2024verified patient
Patient seen for:
Lower Back Pain
Spinal Pain
Nerve Pain
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Specialists

125 SPECIALISTS

Mr Parag Patel
Ear Nose & Throat Surgery (ENT/Otolaryngology)

4.96

Patient trust score

603

patient reviews

3

professional endorsements
Mr Enyi Ofo
Ear Nose & Throat Surgery (ENT/Otolaryngology)

4.98

Patient trust score

288

patient reviews

3

professional endorsements
Mr Behrad Elmiyeh
Ear Nose & Throat Surgery (ENT/Otolaryngology)

5.00

Patient trust score

273

patient reviews

6

professional endorsements
Mr Nashat Siddiqui
Orthopaedic Surgery

4.96

Patient trust score

177

patient reviews

9

professional endorsements
Mr Demetri Panayi
Obstetrics & Gynaecology

4.96

Patient trust score

148

patient reviews

2

professional endorsements
Professor Mohamed Imam
Orthopaedic Surgery

5.00

Patient trust score

411

patient reviews

24

professional endorsements
Mr Palanisamy Ramesh
Orthopaedic Surgery

4.94

Patient trust score

286

patient reviews

21

professional endorsements
Dr Syed Ahsan
Cardiology

4.99

Patient trust score

177

patient reviews

14

professional endorsements

4.99

Patient trust score

156

patient reviews

2

professional endorsements
Mr Ashwin Unnithan
Orthopaedic Surgery

4.92

Patient trust score

133

patient reviews

2

professional endorsements
New Victoria Hospital logo

Get to know

New Victoria Hospital

Videos
Articles
Socials

Most recent videos

Explore videos from New Victoria Hospital explaining process of procedures and other important things you should know before choosing your provider.

New Victoria Hospital

21 September 2023

Prostate Healthcare at New Victoria Hospital

02 November 2023

vimeo

Hip Replacement: from Surgery to Aftercare

02 November 2023

vimeo

Asthma: How to prevent attacks and what are the risk factors?

02 November 2023

vimeo

Thyroid Conditions & Treatments at New Victoria Hospital

02 November 2023

vimeo

Most recent articles

Read articles from New Victoria Hospital explaining process of procedures and other important things you should know before choosing your provider.

Beyond Gut Health: what is the link between digestive and overall health?

When you think about digestive health, you think about how your stomach and intestine functions, however, your gut can have positive and negative effects not just on your digestive system but on many organs in your body. May is Digestive Health Month, and Dr Rishi Goel, Consultant Gastroenterologist at New Victoria Hospital, talks about the importance of digestive health for your overall quality of life.

02 November 2023

newvictoriaco.uk

Debunking common myths about arthritis: insights from a Rheumatologist

Arthritis is a debilitating condition characterised by joint pain, inflammation, swelling, and stiffness, and is estimated to affect around 10 million people of all ages in the UK. Dr Dobrina Hull, Consultant Rheumatologist at New Victoria Hospital, sheds light on some common misconceptions about arthritis.

02 November 2023

newvictoriaco.uk

Gallstones on the menu: can your love for fried foods lead to gallbladder surgery?

Ms Sala Abdalla, our Consultant General and Upper Gastrointestinal Surgeon, explores the causes and treatments of gallstones and gallbladder issues and answers the weighty question: Do your gallstones really require surgery?

08 September 2023

newvictoriaco.uk

How to avoid injuries on the tennis court: expert tips from a Consultant Upper Limb Surgeon

Prof Mo Imam, our Consultant Upper Limb Surgeon and a former tennis player, shares invaluable advice and tips on how to ace your serve with confidence while preventing shoulder injuries. Discover the essential guidelines to enhance your serve, protect your orthopaedic health, and ensure long-term bone and joint well-being.

14 July 2023

newvictoriaco.uk

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@newvictoriahospital

@NewVicHospital

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FAQ

What are New Victoria Hospital's reviews like?

New Victoria Hospital's overall patient rating is 4.89 out of 5 stars on Doctify.

This is based on 1,547 reviews

Where is New Victoria Hospital located?

New Victoria Hospital is located at 184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG

When is New Victoria Hospital open?

New Victoria Hospital is open Monday (08:00 - 20:00), Tuesday (08:00 - 20:00), Wednesday (08:00 - 20:00), Thursday (08:00 - 20:00), Friday (08:00 - 20:00), Saturday (08:00 - 16:00), Sunday (08:00 - 16:00)

What is the phone number for New Victoria Hospital?

+442081312914

What consultants work at New Victoria Hospital?

You can find a list of the consultants that work at New Victoria Hospital here

Does New Victoria Hospital accept new patients?

New Victoria Hospital generally accepts new patients.

Get in touch with this practice to enquire as a new patient here