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New Victoria Hospital
370 reviews+ Add review

Address

184 Coombe Lane West
KT2 7EG, Kingston upon Thames

Opening hours

Mon–Fri: 8:00 AM – 8:00 PM

Treatments

Cardiac Diagnostic ServicePrice unavailable

Scans

MRI ScanPrice unavailable
USS (Ultrasound)Price unavailable
Breast Screening (Mammogram)Price unavailable
CT scan (Computer Tomography)Price unavailable

Specialties

Gastroenterology

Nephrology (Renal Medicine)

Dermatology

Paediatrics

Ophthalmology

Radiology

Geriatric Medicine

Dietitian

Vascular Surgery

Orthopaedic Surgery

Plastic Surgery

Psychiatry

Ear Nose & Throat Surgery

Breast Surgery

Respiratory Medicine

Neurology

Oral & Maxillofacial Surgery

General Surgery

Urology

Obstetrics & Gynaecology

Pain Management

Endocrinology

Rheumatology

Psychology

Podiatry

Cardiology

Haematology

About

New Victoia Hospital is a private, charity owned hospital based in Kingston upon the Thames, Surrey, and is one of the few remaining independent hospitals in the country. It has provided an excellent level of service to the local community for almost sixty years and is frequently ranked by patients as one of the top private hospitals in London.

With excellent standards of quality patient care, the expertise and compassion of staff together with constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient's safety and comfort. In nearly sixty years the hospital has never had any cases of healthcare-acquired MRSA or MSSA bacteraemia.

Consultants & Specialities

The hospital offers excellent speed of access and flexibility with a wide range of multi-speciality surgery and medical patients admitted, including emergencies.

There are in excess of 150 highly skilled consultants at the hospital with the main specialities being Orthopaedic Surgery, Gynaecology, General Surgery and Gastroenterology

In addition, the hospital has Chest Physicians, Dermatologists, Dieticians, Endoscopists, Endocrinologists, ENT surgeons, Elderly Care, Haematologists, Oncologists, Oral & Maxillo-Facial Surgeons, Paediatricians, Pain Physicians, Plastic Surgeons, Podiatrists, Psychiatrists, Rheumatologists, Speech Therapists, Urologists and Vascular Surgeons.

Outpatient Services

The hospital's Outpatients and Clinics include:
Breast Clinics; Cardiac Diagnostics; Colposcopy and Loop Diathermy; Dietetics; Endoscopy Suit; Fetal Medicine Clinic; Hepatology; Intermittent Self-Catheterisation Clinics; Orthotic Service; Pain Management Clinics; Pathology Department; Pharmacy; Physiotherapy; See and Treat Hysteroscopy; Speech Therapy; Urodynamics Clinic; and Weight Loss Management & Bariatric Surgery Clinic.

Facilities;

The hospital facilities include:

  • 2 Wards

The Alexandra Ward comprises 21 single bedrooms with en-suite bathrooms accommodating both inpatient and day-case patients.

Each room is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, direct dial telephones, three levels of lighting, satellite television, WiFi and secure facilities for valuables.

The Charles Hutton Day Unit comprises 14 bays with shared bath/shower and toilet facilities, accommodating day-case patients. Each bay is equipped with piped oxygen, nurse call system, including assist and cardiac arrest calls, WiFi, iPads and valuables storage.

  • 3 Operating Theatres (one Laminar Flow)
  • 1 Endoscopy theatre
  • Imaging
  • Physiotherapy
  • Cardiac Diagnostic Facility
  • 8 Consulting Rooms
  • Pharmacy

Recently refurbished, all rooms have:

  • TV (including Sky News and Sky Sports)
  • Radio
  • WiFi
  • En-suite bathrooms
  • Air conditioning and temperature control
  • Telephones
  • Secure facilities for valuables

Quality & Accreditations

New Victoria Hospital is committed to the provision of exceptional standards. New Victoria Hospital was the first in the country to introduce ISO 9001 Quality Assurance. The hospital is also accredited for the quality of its service by CHKS Healthcare Accreditation and Quality Unit and certified ISO 9001:2008. The hospital’s management of sensitive data is ISO 27001 accredited.

Patient Satisfaction

The hospital's patient feedback is independently monitored by an external company and in the last year, 98% of respondent patients said they were likely or extremely likely to recommend the hospital to their family and friends and 98% said that overall nursing care was good or better. Compared to the other twenty-seven London private hospitals that also have their patient feedback independently monitored by the same company, the results are very significantly better and enable them to say unequivocally that they are, in the minds of their patients, the best private hospital in London.

Location

The hospital is extremely well located for travel connectivity - by road (just off the A3); by train (Kingston upon Thames & Raynes Park stations as well as Wimbledon underground are all close by for bus or taxi). There is also free visitor parking.

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Specialists

Reviews

BY A VERIFIED PATIENT

15-02-2019
All good

BY A VERIFIED PATIENT

15-02-2019
ENT appointment

BY A VERIFIED PATIENT

15-02-2019
Great very hands on way better than any nhs

BY A VERIFIED PATIENT

14-02-2019
Too crowded, little space, standing in waiting are

BY A VERIFIED PATIENT

12-02-2019
I am a very satisfied patient at New Victoria Hospital as saw Mr Ofo a few times this year who took great care of me by looking at my condition with great concern for me as a human being rather than just a number. I much appreciated seeing Mr Ofo and his colleague which he refer d me to, Dr Bazari.

BY A VERIFIED PATIENT

11-02-2019
Very good

BY A VERIFIED PATIENT

07-02-2019
Good

BY A VERIFIED PATIENT

05-02-2019
I saw Mr Ofo who was excellent. He explained everything to me very clearly and answered my questions thoroughly. I felt very reassured that I was in very good hands. The staff elsewhere in the hospital were also very good and kept me informed, especially Gail who conducted my MRI scan.

BY A VERIFIED PATIENT

01-02-2019
Dr. Sherafat did an excellent job operating my cataract and fitting new lenses I am very satisfied with his professional and amiability towards patients, good work,

BY A VERIFIED PATIENT

30-01-2019
Mr Ofo put my mind at rest and I’m very very pleased I saw him today. If you need to query any ENT problems please go and see him

BY A VERIFIED PATIENT

29-01-2019
Super friendly and efficient

BY A VERIFIED PATIENT

29-01-2019
Superb. Looked after with the upmost respect and understanding I cannot speak highly enough of all concerned. THANK YOU

BY A VERIFIED PATIENT

29-01-2019
Very friendly and professional

BY A VERIFIED PATIENT

29-01-2019
Everyone was very professional and friendly

BY A VERIFIED PATIENT

26-01-2019
Fantastic

BY A VERIFIED PATIENT

25-01-2019
I like it

BY A VERIFIED PATIENT

25-01-2019
I like the New Victoria hospital

BY A VERIFIED PATIENT

25-01-2019
All the staff are very polite and the facilities are great

BY A VERIFIED PATIENT

25-01-2019
Had surgery - positive experience and well looked after by all staff

BY A VERIFIED PATIENT

24-01-2019
Very good

BY A VERIFIED PATIENT

22-01-2019
Good

BY A VERIFIED PATIENT

22-01-2019
Initial consultation with the wonderful Dr Misch. Arranged see and do and follow up.

BY A VERIFIED PATIENT

21-01-2019
Excellent

BY A VERIFIED PATIENT

21-01-2019
Quick and efficient

BY A VERIFIED PATIENT

18-01-2019
Very welcoming, on time

BY A VERIFIED PATIENT

17-01-2019
All good

BY A VERIFIED PATIENT

11-01-2019
Amazing staff they were very helpful when I was lost in the reception they were friendly guiding me on my way.

BY A VERIFIED PATIENT

11-01-2019
Great hospital and service from Mr Ofo.

BY A VERIFIED PATIENT

11-01-2019
Excellent service and very friendly

BY A VERIFIED PATIENT

10-01-2019
Very nice hospital

BY A VERIFIED PATIENT

09-01-2019
Wait is too long

BY A VERIFIED PATIENT

08-01-2019
Everyone was very kind.

BY A VERIFIED PATIENT

08-01-2019
Excellent treatment, advice and care

BY A VERIFIED PATIENT

07-01-2019
Very good

BY A VERIFIED PATIENT

07-01-2019
Very good

BY A VERIFIED PATIENT

04-01-2019
Great as always

BY A VERIFIED PATIENT

04-01-2019
Everybody was very professional and showing understanding and patience.

BY A VERIFIED PATIENT

04-01-2019
Very good and efficient

BY A VERIFIED PATIENT

04-01-2019
Efficient, professional & friendly staff

BY A VERIFIED PATIENT

27-12-2018
Excellent service,quick diagnosis and efficient treatment

BY A VERIFIED PATIENT

22-12-2018
Excellent patient relations

BY A VERIFIED PATIENT

22-12-2018
Friendly reception staff always helping, great nurses always. Waiting areas need to be revamped ASAP. Need coffee machine and nicer decor. Looks rather depressing

BY A VERIFIED PATIENT

21-12-2018
Doctor Mr Ofo very helpful

BY A VERIFIED PATIENT

21-12-2018
Excellent

BY A VERIFIED PATIENT

21-12-2018
Extremely good service,. Appointments and prodcedure with mr Ofo. Excellent experience

BY A VERIFIED PATIENT

19-12-2018
Always courteous and pleasant staff

BY A VERIFIED PATIENT

19-12-2018
Dr Sherafat very happy with service

BY A VERIFIED PATIENT

19-12-2018
The CATARACT OPERATION WAS ABSOLUTELY PAINLESS AND COMFORTABLE. I slept through most of it and even when I woke towards the end it was fine

BY A VERIFIED PATIENT

18-12-2018
Fine

BY A VERIFIED PATIENT

18-12-2018
Friendly and very knowledgable staff.

BY A VERIFIED PATIENT

18-12-2018
Good

BY A VERIFIED PATIENT

18-12-2018
Efficient, friendly service.

BY A VERIFIED PATIENT

17-12-2018
Easy to organise, very efficient, very clear and reassuring doctor

BY A VERIFIED PATIENT

14-12-2018
Excellent friendly efficient and professional

BY A VERIFIED PATIENT

11-12-2018
Dr Ofo was very clear in his explanations and extremely reassuring. I feel more at ease now having seen him.

BY A VERIFIED PATIENT

11-12-2018
Staff very helpful and kind particularly Dr Ofo - made me feel very welcome and comfortable

BY A VERIFIED PATIENT

11-12-2018
Good discussion with Mr Ofo.

BY A VERIFIED PATIENT

11-12-2018
Great service from start to end - knowledgable, friendly and efficient

BY A VERIFIED PATIENT

07-12-2018
Warm welcomed. It was great. Many thanks!!!

BY A VERIFIED PATIENT

07-12-2018
Overall great experience. Efficient and polite staff across all departments I was involved with.

BY A VERIFIED PATIENT

06-12-2018
Excellent

BY A VERIFIED PATIENT

05-12-2018
Welcoming made us to relax

BY A VERIFIED PATIENT

04-12-2018
Convenient to get to and quick to get appointment.

BY A VERIFIED PATIENT

04-12-2018
Very good & quick service excellent friendly efficient staff

BY A VERIFIED PATIENT

04-12-2018
Very happy with my treatment by both Dr Mark Spring and Mr Ofo. I cannot thank them enough.

BY A VERIFIED PATIENT

04-12-2018
Very friendly, quick and professional service. Easy to book appointment.

BY A VERIFIED PATIENT

03-12-2018
Very friendly efficient staff

BY A VERIFIED PATIENT

30-11-2018
It was very good but it had no oxygen

BY A VERIFIED PATIENT

30-11-2018
Good meeting with the consultant

BY A VERIFIED PATIENT

30-11-2018
Very good. Swift service. Slight delay as doctor was busy.

BY A VERIFIED PATIENT

30-11-2018
Good experience. All questioned asked where answered fully.

BY A VERIFIED PATIENT

30-11-2018
Mr Ofo has been excellent. Thank you.

BY A VERIFIED PATIENT

30-11-2018
Very happy

BY A VERIFIED PATIENT

30-11-2018
Great

BY A VERIFIED PATIENT

30-11-2018
Excellent treatment, explanations and care

BY A VERIFIED PATIENT

27-11-2018
Excellent,very professional friendly and informative.

BY A VERIFIED PATIENT

27-11-2018
Great ! Lovely helpful staff and doctors. Thank you so much.

BY A VERIFIED PATIENT

27-11-2018
Very efficient.

BY A VERIFIED PATIENT

27-11-2018
I use the New Victoria for all my medical appointments, the staff are fantastic and very friendly. Mr. Ofo has been great with my throughout my hearing issues. As an anxious person it’s easy to worry about these things but he has always put me at ease.

BY A VERIFIED PATIENT

27-11-2018
Helpful and efficient

BY A VERIFIED PATIENT

23-11-2018
Friendly,kind and helpful

BY A VERIFIED PATIENT

22-11-2018
Fine

BY A VERIFIED PATIENT

21-11-2018
I had an appointment with the doctor Hooman SHERAFAT, and he was really nice and he explained very well my case. That make me feel much better and confident about my health. He is so far the best doctor that I encounter since I came to London. Thank you very much!

BY A VERIFIED PATIENT

21-11-2018
Very friendly staff all work together as a team. There was an equipment failure during surgery which was unfortunate but the theatre sister was very good with me and kept me calm

BY A VERIFIED PATIENT

21-11-2018
Excellent

BY A VERIFIED PATIENT

20-11-2018
Professional and efficient.

BY A VERIFIED PATIENT

20-11-2018
Thanks I got my ear back! Thanks to dr Ofo _ the service was fantastic 👍😀😀

BY A VERIFIED PATIENT

16-11-2018
Good

BY A VERIFIED PATIENT

16-11-2018
Helpful and efficient

BY A VERIFIED PATIENT

16-11-2018
Helpful staff, pleasant environment , charming consultants who are v explanatory, (fewer quality mags than in the past), and joined up treatment, not requiring more visits than necessary. Excellent, v trustworthy.

BY A VERIFIED PATIENT

16-11-2018
Well received and all explained. Answered all my questions - no complaints.

BY A VERIFIED PATIENT

16-11-2018
Excellent doctor and service

BY A VERIFIED PATIENT

16-11-2018
All the staff are extremely caring and the facilities excellent.

BY A VERIFIED PATIENT

16-11-2018
Dr Fletcher was excellent in her care of me, particularly in her sensitivity as I was anxious due to the private part of my body being under inspection. Thank you so much.

BY A VERIFIED PATIENT

16-11-2018
Very good

BY A VERIFIED PATIENT

13-11-2018
I saw Dr Offo and cannot recommend him enough, he was very kind and thorough my whole visit and experience was fantastic.

BY A VERIFIED PATIENT

12-11-2018
Very good

BY A VERIFIED PATIENT

12-11-2018
Efficient, comfortable waiting room, polite staff

BY A VERIFIED PATIENT

09-11-2018
Lovely Mr Ofo,

BY A VERIFIED PATIENT

09-11-2018
Always looked after. Polite etc