Absolutely fantastic. I can not recommend enough. Every single person I came into contact with was knowledgeable and friendly. I never felt rushed or pressured. Despite this being elective, I never felt I was in a sales pitch. My wellbeing was always at the core of what was being offered and then ultimately done. I had issues with dates and was greeted with understanding and flexibility.
I was ill the week before my procedure and so worried, I called the hospital and spoke with a nurse almost immediately. The nurse was able to give me excellent advice and ease my worries.
The day I was in was seamless, from reception to departure I was cared for, spoken to and never at. My follow up care has been great, I had regular meaning full check-ups and most obviously my eyesight is now better than 20- 20 . So they didn't just deliver what they promised, they exceeded it.
An excellent experience. Professional staff and a great result.
All done with warmth, friendliness and professionalism. Mr Hamid is wonderful ...especially his infectious laugh!
Straightforward professional, all very easy,
Pleasant experience and very successful.
Professional staff, welcomed on every visit, clean surroundings.
I’ve had a wonderful experience at Optegra. I am fully pleased with the professionalism and care of all the staff and would definitely recommend it to any of my friends and family.
Extremely good. Helpful, friendly & responsive staff. Mr Hamid is kind, courteous and professional.
The staff are very helpful, and the service was excellent. I would certainly recommend them to anyone who wants laser eye surgery.
Excellent service,very pleased.
Everyone is very polite and helpful. Appointments can be difficult to arrange due to availability of the staff at days and times that suit me.
Professional care excellent first rate care
It’s been great. All the stuff was polite and really kind. The procedure itself went well, and my vision is perfect now.
Amazing. From initial open evening until they just discharged me everything has been top notch. The thing I most appreciated was having a no pressure sales tactic. I expected to have lots of follow up calls/emails after the open evening, but no, nothing. Gave me time to consider and make my own mind up. This was one of the main reasons for going with them. But since making that decision all the staff and Mr Hamid have been brilliant, on each and every visit. And I mean the entire staff. Could not recommend them enough!
Very helpful and thorough
From the initial consultation through to post surgery care I felt that the service at Optegra was very professional. I am very nervous when it comes to anything to do with eyes (I couldn’t even put contact lenses in), but I was reassured throughout the consultation that I’d feel no pain during surgery (SMILE) which was true. The surgery itself was over in less than five minutes. My eyesight three months after surgery is excellent so I’m very pleased with my decision.
Very good. I have enjoyed my appointments. Everyone has been very pleasant and efficient. I will recommend.
Excellent service staff and care
A very professional and efficient service,all to great effect with my vision. Would recommend it to everyone who wants to improve their vision without the necessity of glasses.
Is very friendly and nice and
Great service and amazing staff
The experience has been fantastic. I can now see without glasses! The staff are all friendly and the place is clean and tidy. I would say it feel like it works like a well oiled machine. Many people coming in and going out. So you get a sense that it’s routine which is reassuring. Negative is I feel more like a number. It’s not that personal. Lots of questions and no firm answers.
Great friendly team that helped me through the process of having SMILE treatment to correct poor vision. Good aftercare service and addressed concerns and issues that arose.
The staff were really helpful and friendly throughout the process, making me feel welcome and relaxed before, during and after my laser eye surgery.
The service has been exceptional from start to finish. Have never felt pressured nor rushed. The appointments have generally been on time and the surgery itself was much easier than I had anticipated. Would highly recommend Optegra and wished I had had the surgery sooner. Thank you.
Friendly and professional. Very pleased with the result.
Very professional staff and regular follow-ups after the surgery. Post op issue was sorted without trouble and all is good.
Every single staff is very professional and helpful. Start from having free consultation to have surgical , review appointments, financial services..etc. Excellent and the best team I would like to say. I would recommend my friend and community. Very appreciate my dentist recommended me to this hospital. I had excellent experience. Thank you all the staffs.
Everything was quick and efficient with no complications or waiting around. Everything happened at whatever pace I wanted and each member of staff was professional and proficient.
The service throughout has been exceptional, Dr Alex Short was amazing and will definitely recommend to friends and family.
Staff are very friendly and reassuring throughout the whole process.
Had a long journey but thanks to Optegra staff and facilities, I’m now enjoying good vision.
Fantastic - excellent service, fabulous staff. Made the whole process smooth, reassuring and easy from start to finish.
Everyone is very friendly and professional. I am very happy with the results.
Everyone at Optegra Central London we’re always extremely professional and the hospital itself is top quality, clean and well cared for.
My experience was really great. The team are professional and friendly. I felt I was in good hands throughout the entire process.
Outstanding care by the staff at the hospital
A very pleasant experience throughout. The staff were welcoming, helpful and polite. All of my questions were answered clearly. I did not feel pressurised at any time. I am very glad I went ahead with the treatment.
Very professional from start to finish. There was no pressure for me to have any particular procedure. I was only given sound, impartial advice. I was told what to expect from the start. The procedure was a bit weird but painless. I quickly had improved vision and I am now free of glasses completely. I have better than 20/20 vision and have just been discharged from the clinic less than 3 months after the procedure. I was told that if I do have any problems in the future I only have to call. Overall very happy, money well spent.
So happy with the outcome. I was unable to read anything without glasses and this was limiting my ability to do sports or or function outside . I had been unable to get on with contacts . Fantastic experience with everyone at Optegra
I have been with Optegra for many years and every time that I have my eyes tested I have always received excellent treatment for which I am very grateful. I would highly recommend them to anybody requiring highly professional attention to their eyes.
Excellent. Efficient, kind and friendly staff. Very pleasant environment. Delighted with results.
I was very impressed with Optegra. I was contacted by them a few months ago as I made an enquiry on their website. I was offered a free consultation to check if I was suitable as I wasn't sure which laser treatment to go for. I ended up going for LASIK and I was not disappointed. I would highly recommend Optegra and I have done so already and she is going to see them next week. I will continue to spread the great word about my treatment to everyone.
Excellent, nothing more to say
Excellent Service. Very nice hospital and friendly and helpful staff. my surgery was seamless. Thanks
Alex Shortt did a great job in the initial consultations of making me feel at ease and answering my questions about the procedure.
Excellent. Very happy with treatment. Everyone was very friendly and helpful. Thanks for everything
Thanks for providing a professional service and such great results!
All together a very good experience I have found it life changing after wearing glasses / contact lenses for 46 years and now have perfect vision . Thank you so much !!
We were well looked after and the staff were very polite and had good service from all
Extremely happy with the whole Optegra team! Would highly recommend! Thank you
SMILE - Yes I am!
I had my SMILE surgery in Central London this week and I am super happy.
I have now been given a 20/20 vision pass and it feels amazing.
The whole process was seamless. The whole team were very professional, caring and really helpful.
My surgeon was Mr Shortt and throughout the whole process he explained exactly what he was doing. The surgery was completely pain free and I didn't feel a thing.
All I know is that I am completely glasses free, I can see amazing colours and no more astigmatism.
I will be forever grateful to everyone at Optegra.
Such an amazing place! I am now seeing everything so clearly for the first time in years....
Everyone was wonderful, my wife and l thoroughly enjoyed our visits. We were made very welcome by all the staff and will miss them all
Optegra were really clear on the pros and cons of the procedure I opted for so I felt fully informed before making a decision
My experience at Optegra was very pleasant. I would highly recommend your services to anyone in need.
Lovely people in lovely surroundings.
Thoroughly professional and reassuring. First rate facilities and staff
Life changing. Worth every penny. Completely satisfied with every aspect of the results. Revolutionary treatment
I would like to thank all the team for the consideration, kindness & care shown to me. For easy explanation of previous problems & the best way forward for me...
Would definitely recommend to anyone needing help with eye problems.
Very satisfied with my experience to date.
All the team were very helpful and supportive throughout
A fantastic service, facilities and result. Excellent.
Mr Short was very honest with all his advice and explained everything clearly
Life is AMAZING now I have had lens replacement. No more glasses and I have been told that I may need to wear a very low prescription for very very small print but can wake up now and see absolutely perfectly...as if I am in my teenage years again! thank you
Should have come here years ago. If you thinking about having your eyes looked at and not wanting to wear glasses anymore, you have to come to Optegra. Thank you everyone...keep up the good work.
I am very impressed with Optegra and the whole service they provide. Right from the very first visit I was made to feel very welcome. All my questions were answered and nothing was too much trouble. They kept me going with teas and biscuits. I will be recommending Optegra to everyone.
Very professional, helpful and informative. I never felt pressurised into having the treatment & I was given lots of information & time to help me make my decision
Staffs are very friendly and kind.
Everything has been handled with great attention to detail, with all options explored, leaving me feeling confident.
I should have done this years ago....I am really delighted with the outcome of my SMILE procedure. Thank you everyone at Optegra London.....
Everyone was great and helpful
It has been altogether a very satisfactory experience with Optegra.
Extremely pleased with the whole process - all staff very pleasant and helpful.
Very professional; helpful and informative. I never felt pressurised into having the treatment & I was given lots of information & time to help me make my decision.
I am amazed and delighted with my eyesight now and wished I had had this done years ago! Thank you
From booking the appointment with Chris to coming to the hospital it has been exceptional and wonderful. I am so glad I found you, I would definitely recommend anyone to come to the hospital
It was a friend referral that bought me to Optegra. I was very happy with the fast and efficient way I was booked in to your hospital and once there the pre op was very relaxing and staff helpful. The op was quite painless and the post op care was thorough.
I did ICL eye surgery with Optegra eye hospital, which was really successful. Everyone was very helpful and friendly. (Especially Alex and Chris)
I highly recommend this hospital for anyone who would like to have the same procedure as me.
I am so pleased with both my new Zeiss lenses! It's like seeing the world in High Definition and full technicolor for the first time in a decade or two!
Having had treatment for the last 5 years else where, my experience with Optegra has been the best. Professional service and friendly, as if you were the most important and nothing was too much trouble.
I found Optegra was very high standards. It was clean and the staff and doctors were good. They were very helpful and put me at ease. I would recommend Optegra. There was no pain when my eye were done and I would come again. I am very pleased with the outcome and I can see again.
Overall experience excellent, all members of staff friendly and helpful, reassuring. Explained everything throughout which is so important.
The reception staff were very helpful and dealt with me in a caring manner.
At Optegra you have all been so kind and helpful for when I had my eyes done. Will recommend Optegra to anyone. Thank you
Prior to my surgery I have needed glasses all through my 20's. I had been contemplating getting my eyes done for quite some time but as most people say, there is a fear when it comes to something so precious. What made me finally take the plunge is that I decided to go travelling and if I was going to see the world I would prefer to do it not behind a set of restrictive frames.
I did my research and landed on Optegra. From the first moment I contacted them I was sure it was the right choice. Chris Tsang, my liaison was amazing and helped me through the whole process, even took me on a tour of the hospital and everyone took time to say hello.
Mr Alex Shortt was exceptionally confident which helped me relax. My surgery took seconds and I could not be happier.
Overall, I could not recommend Opterga highly enough. Thank you
I wanted to thank you Chris thang and all the Optegra team for an brilliant experience with my lens replacement surgery. I am more than happy to write about my experience and recommend Optegra to all my friends and family. So delighted I can write this with no glasses, after the years of frustration needing to wear them for so much,once I got to an certain age. I feel years younger now I can see.
I have found the whole process to be 100 time less stressful and nerve wrecking that I expected. Nobody likes the though of surgery, me even less as I have a thing about my eyes being operated on, but the staff have been excellent from my first phone call to aftercare.
Thank you for giving me new lease in life !
Mr trikha you are amazing also thank you Chloe for your support and all the staff in theatre for your care.
A positive experience
Very calm environment. Excellent staff felt reassured during operation and very good aftercare.
Would recommend Optegra no doubt .
Thank you Lucia you were so lovely
Thank you Mr Hamid
Thank you everyone you have made my life so different (ICAN SEE)
Love to all
What a fantastic team!
You have changed my life. I will continue to recommend RLE lens replacement to everyone I meet.
My treatment from start to finish has been first class
Thank you! thank you! Thank you!