At the beginning the scheduling, waiting times and organisation was entirely confusing, stressful and frustrating. Everybody was always very late. I’ve noticed distinct improvements recently. The staff are very friendly but nurses should not be commenting on how many treatments the patient has had, even if they are sorry for the patient. Over time we have got used to how things work here which has really helped.
My experience with CRGH so far, has been great , wonderful reception and great doctors and nurses , always ready to help
Great care from the whole team
Best treatment ever. Thanks to each and every member of staff.
Very friendly and supportive atmosphere. It’s highly rated at Hfea website and that what gave us the confidence.
Best place ever, friendly staff and brilliant service
Every member of staff could not be more helpful. Facilities and environment were top notch
The reception team are the best !! Personalised service and they call you by name. They are professional but friendly and give you the best welcome.
We where expecting better!
I can’t recommend this clinic more. They know exactly what they are doing and they do it perfectly. Unlike our previous bad experience with another clinic.
Its complicated. IVF drains your health, hormones, and pocket. True that when the miracle happens, it pays off but what if it does not? This is my second round after a first failed one and I am still hopeful. Our doctor is great and support as well.
The moment you arrive, you feel assured that you are in safe hands and in the right place. The people who are also here for treatment look quite relaxed and this gives us more assurance as many happy and smiling faces just came out of consultation or a test. Crgh is our hope now and we will cling on to it.
Unfortunately I have been waiting now for 30 minutes to be seen by a nurse and it looks like I will wait another 15. Scheduling is not great. Aside from that my Dr Theodore is wonderful and I am looking forward for my treatment to start.
We are happy with everything so far. Praying that it works!
Very good success rates and wealth of experience. On the pricey edge though.
Came to crgh after a negative experience elsewhere. It’s great and working well for us.
My partner is having a scan today and we are waiting at the reception area. Everyone is so friendly and the place is very well organised.
The high success rates, verified by the HFEA brings us here, and we trust we are getting the best clinically. But waiting times are out of the norm.
Wonderful people. I can’t thank them enough and good news to come.
I come here after a long research and getting feedback from possible previous experiences, online and the Hfea website. Despite being among the most expensive but I believe we came for the best hoping to get the best.
We are here after having a successful treatment 2 years ago and got blessed with our baby girl. Now we are back attempting for a sibling for our little angel. We can never say enough of how grateful we are to crgh and it’s wonderful team.
Always feel I am treated with respect
Excellent clinical staff. Convenient location and good facilities. My appointment got delayed a bit that is the case always with clinics.
Everything from the start is great and we have our hopes up. The fifth start will be granted on a successful pregnancy.
Air con currently broken has been quite hot. Great staff. Nurses phone line is never manned.
The reception, nurses, and sonographers are all extremely helpful and welcoming. I am very pleased to have discovered Dr Ozturk he was extremely informative and supportive.
We had/are having very good experiences. Doctors are very professional and helpful, and answers to all of our questions in details. We were very nervous of all the tests That we need to take for the first time but nurses and staff are polite and made us at ease.
Overall happy with my experience so far. Everyone has been very nice and understanding. Communication has been very clear and hands on. CRGH made me less anxious and paranoid.
Difficult to get in touch with the nurses and speak to someone at the weekend
Receptionists always very helpful and responsive, sometimes have trouble getting in touch with nurses but they usually give a call back within 24 hours
Staff, particularly nurses fabulous...ongoing feedback and what to expect quite ad hoc & could be more comprehensive beforehand...review the phone lines as difficult to hear and while you can usually not get through to a nurse, they do always call back..
Very supportive and friendly staff, nurses in particular. I felt supported from the beginning, deciding on the treatment, and all through the procedures. One area of potential improvement is to make it very clear how out of hours access works and how to get hold of a doctor if necessary.
My experience at CRGH has been excellent. The staff are very friendly, accommodative and very helpful right the way from telephone booking through to reception, scans, nurses and doctors through to the procedure. I’ve not had any negative experience so far, so cannot comment on the down side.
Generally I have been pleased with the experience I have at CRGH. Reception staff and nurses are always incredibly polite and helpful.
Friendly staff and they seem to know what they’re doing.
Very efficient and professional team. Everyone is kind and caring and always happy to help.The lovely reception team always welcome me with a smile:)
Everyone was very friendly, supportive and patient with any queries or concerns. I always felt encouraged to ask questions and we are thrilled to have been able to achieve a positive outcome on our 4th cycle of treatment.
Great staff and responsive to questions. I appreciated the nurses answering questions by email though I wish I had received more thorough explanations or a phone call to discuss.
Appointments are easy to make and on time. It is easy to fit them around a busy work schedule. Staff are caring and easy to deal with.
My appointment ran on time and all my meds were ready. Staff friendly and supportive.
So far our experience has generally been very good, especially with our consultant. We did have a problem with getting through on the phones at first, but that’s got better. The nurses are generally lovely, especially Ivona, and we have had a lot of help from sonographers and admin staff, who have been very helpful. We have so far had one round of IUI which resulted in a chemical miscarriage, which was sad but has made us hopeful for our second cycle of IUI. There have been a couple of occasions where staff have really gone out of their way to be helpful when we were not sure of things, and it’s been very reassuring to have been helped and advised when we have really needed it.
Our treatment started off well. Staff are very supportive and our results so far are promising. It’s just quite costly, but I guess it pays back with a successful treatment.. fingers crossed.
Every member of staff has been pleasant and helpful
The overall standard of care is very high and the staff and thoughtful and kind. One improvement that could be made is the continuity of the nurse appointments. It would be helpful to see the same nurse through the course of the treatment, so they are familiar with your particular case and treatment plan.
It is with great joy that I would like to let you know about the birth of our son in November 2017. With the weight and happiness of the days followed, please excuse us that we were a little late to let you know about his arrival. We would like to thank you - and CRGH - for all that you have done for us. I am not sure that we were holding our bundle of miracle if it wasn’t for you. There are no words to express our gratitude. With our heartfelt thanks and best wishes.
My partner and I will be forever grateful to you for helping us bring our little girl into the world. Dr. Ben Nagi and the wonderful team at CRGH have changed our lives and we cannot thank them enough.
We would like to take this opportunity to once again thank CRGH for all that they did for us (particularly Dr Jara Ben-Nagi). Our son is now a happy and healthy three year old!
They made a stressful time a very easy process