Re: Analia @ MRI department (over the phone one day before my tests) Analia demonstrated exceptional professional standards and an amazing support, with regards to the plethora of issues I always experience during my MRI with contrast and also my blood tests (my veins are superficial, fragile, thin, and almost non existent and they break very easily causing a lot of pain and painful bruising that lasts for 20 days). Analia really listened to my concerns and was highly respectful and empathetic, and reassured me that she would do anything to support me so as I would not have the same (awful) experience that I have had at different prestigious hospitals, where my problems had been mocked, disregarded, and where I had been accused for wasting their time with my non-existent issues (I had ended up with 15 attempts to draw blood from my right arm and 10 attempts to draw blood from the left arm). Analia promptly contacted all relevant departments to resource the most skilful person to collect my blood. She then followed up and managed my expectations, offering me various solutions and choices. I felt highly supported, protected, and understood. My stress ceased at that moment and I could have a good night sleep. I went to the hospital the following day (May 2019) with the reassurance that everything would be fine and I would not have to suffer agony again. In addition, I would like to thank two more lovely ladies Portia & Luana @ MRI department who really looked after me whilst having my abdominal MRI and who went the extra mile to liaise with the Head Radiologist who was offsite at that point, in order to discuss the suitability and effectiveness of the MRI without the IV contrast cannulation that would leave me with pain and bruised arms for 20 days. They had previously liaised with Analia and had been briefed already about my situation, so my experience felt seamless and without any stress for me. I had the MRI without the contrast -since the Head of Radiology judged it would still be effective in my case- and I left the hospital pain free and relieved. Re: Sithabile, Claire, Zurayda @ Outpatient Department - Nurses (blood collection) Re: Lyn @ Outpatient Department - Phlebologist (blood collection) Sitha, Claire, Zurayada, and Lynn were all simply amazing during the blood collection (in a number of different cases May-July 2019). They kept my mind pleasantly busy, which was exactly what I needed during those moments. They were successful in spotting a relatively good vein immediately, in order to avoid further inconvenience. They were all very patient and understanding, always smiling and reassuring me that everything would be ok. They all left me with no bruises, no pain and no marks! Really unbelievable!! Thank you all! Re: Christine @ Outpatient Department - Reception Christine was the first person to greet me promptly and very professionally when I entered the Outpatients Department. There was a lot of disruption due to extensive building work in there, but Christine's smile was like a ray of sunshine! She guided me and advised me on where I would have to go and who I would have to speak to, and offered to help me if there were any specific requirements from me. I could see the patients coming in and out and because of her I doubt they realised the inconvenience caused by the building work. Finally, all the other ladies and gentlemen both at the Reception of the Outpatients Dpt and the Reception of the MRI in the main building were ALL (without exception) very helpful and they really listened to the patients with a big smile on their face (though I could see they were immensely busy) and a very supportive attitude. A massive well done to the Staff of the Princess Grace Hospital!! You have raised the bar really high for all the other private and prestigious hospitals, to follow your fantastic example.