10/10 Reception and all staff very helpful. Very pleasant.
Was kept waiting for 1/2hr but was constantly informed about the delay which seemed unavoidable. Lots of apologies all around.
Found staff + facilities absolutely wonderful
Superb service from Clinical and support staff. fantastic.
Good patient care - very friendly, assuring, professional an accomodating without being patronising. LOVELY STAFF!
Wonderful calm experience not at all stressfull. Cant fault anything from Reception to the Consultants. WELL DONE
Very friendly and accomodating. My procedure was done so quickly too!
Excellent , A Sart service with a smile
Would highly recommend
I recently attended the Westbourne Centre for a tooth extraction with Mr Evans. The first of my three visits was brief. I had a dental x ray, followed by me explaining the issues I had encountered and what could be done to resolve it. I was reassured my other oral issues were linked to my wisdom tooth being impacted, and that he could resolve this for me, no problem.
Whilst waiting for a letter to confirm the details of my surgery (just over a week), I thought I’d pop into the centre to see if I could get a cancellation slot or anything sooner. Reception kindly found an available slot for the following week.
Extraction day. Mr Evans could tell I was really nervous but again, he reassured me it would be fine, done in 20 minutes and made a couple of jokes to lighten the mood. To my delight, the tooth was out in around 15 minutes (I timed it) and I felt no pain at all. I was given advice for after treatment and I was out. No problem.
Ten days later, I had my final consultation regarding the extraction. I was very happy with the surgery and aftercare received from Mr Evans (still no pain). I will be returning to Mr Evans to have a Salivary gland stone under my tongue removed.
I'd like to thank all the staff at the centre for ensuring I had a pleasant experience.
Nice and clean very friendly staff,
Perfect service and nice people
Staff very pleasant and helpful
I had a tooth extraction at the Westbourne centre. I received excellent service from the point of contact, with Francesca who chased up my referral from my local dentist and from the Dentist and Dental assistant during the procedure. I have had some bad experiences in the past (mainly due to the anaesthetic not working) but the staff at the Westbourne Centre really listened to my concerns, talked me through the procedure as it happened and made sure that I was properly anesthetised. I could not have received better care and I would highly recommend the dental team to anyone in need of treatment in the future.
I am so glad that I chose the Westbourne Centre for my cataract procedure.It was completely hassle free very professional and caring.My appointment came through very quickly and during my visits there were no crowds and no long waits.
Mr Wevill my surgeon put me at my ease straight away and I felt totally confident right from the start.
Excellent. Thanks / diolch yn fawr.
the dentist who treated me was so professional and really good, i felt nothing during the treatment, he was really fast i couldn't believe myself when he said Done!.
His assistant was nice and good too!
Mr Martin and his team were fantastic. An almost enjoyable experience!
My surgery was completed in September of last year (2017) and I am extremely happy with the results. I can now see very clearly and only need glasses for reading. All the staff at the Centre were very helpful and professional especially the surgeon, Mr. Wevill. Thank you everyone at the Westbourne Centre.
Staff extremely helpful and friendly and made whole experience easier.
Very efficient. friendly staff
A very efficient hospital and a pleasure to have my treatment for Carpal Tunnel taken care of by Dr Butt .As soon as I arrived I was welcomed by friendly and professional staff ,thank you for your care and attention.i am now on the mend and back at work.
Pleasant and friendly staff :)
Staff are very friendly, I would recommend to everyone
Very friendly pleasant hospital, always clean, staff always friendly and explain everything well. Appointments always on time and don't have to wait, excellent service
I like this place. Very good, very friendly, very excellent, very taken care of. I shall tell my friends to come here.
Very friendly and explain everything clearly
Excellent staff really friendly
From the very beginning the service I received was fantastic! I'm terrified of the dentist and having to have a wisdom tooth removed was horrific, but the staff looked after me so well. In particular the dentist who performed the procedure was one of the best dentists I've ever had. He talked through what he would be doing stage by stage and was constantly reassuring me. Highly recommend this dentist to anyone and would like to that all the staff who for being brilliant!!
I had a procedure to remove quite substantial varicose veins from my leg. The procedure itself went perfectly and I cannot sing the praises of my surgeon or the nurses and staff enough, helpful and kind the whole procedure through. However the aftercare consisted of being given a phone number and a follow up appointment for a months time. I had to remove my own bandages which led to complications with one of my wounds. I was also given a stocking which was not an appropriate size and caused bruising across my ankle and foot. My GP was not at all happy with the way I was treated and ended up ringing the centre with me in his office to try and find out what was going on. Compared to my aftercare at a different clinical centre for an ingrown toenail treatment, which involved having my dressing changed and wound checked my a nurse 48 hours after the procedure, I feel being left almost entirely to my own devices after undergoing "substantially traumatic surgery" is quite poor. I must note though that the on call nurse who's contact number I was given was excellent, she was kind and extremely helpful. I just personally feel that I was not provided with appropriate support and help directly after my operation.
Fantastic experience ,,,,
Mr Evans is just amazing ,,,,,,,,,,,,
Superb service all throughout my treatment and revisit - thank you!
Very quick, efficient.
I find everyone so friendly
lovely place, very friendly team
staff polite and service excellent
Mr Nishikawa did not rush the consultation and gave me lots of leaflets to take home and read
Mr Glover and team are very professional
Would certainly recommend, lovely clean hospital
The staff has been exceptional, they make me feel at home and confident
Extremely professional and efficient, would recommend to anyone
First interpretation of walking into the clinic is how clean it is. All the staff are friendly and welcoming as well as informative and kind. Wonderful clinic
Quick and efficient. Friendly
Excellent staff very friendly
Travelled a distance for Consultation today and definitely made the right decision.
great care before and after surgery, was made to feel at ease
was late to appointment and the team was still friendly and happy to see me
lovely place and good care
great service and wonderful result
Seen quickly and staff are friendly
Booking an appointment is easy. Professional and friendly staff. A pleasant environment overall.
As this was my very first operation of any kind, I was completely terrified but Mr Evans and Claire really helped to make me feel at ease and relaxed. The op went smoothly and painlessly. 10/10!!!
Overall I found that everyone was very helpful, if there was any concerns they were sorted straight away very happy
Nervous about procedure but was made to feel comfortable and great care.
Very friendly receptionists and great experienced every time I've visited.
Will use the Centre in the future. Receptionists are a credit to the practice.
Excellent care treated with respect so lovely so helpful Theatre staff amazing reassuring
The care, the professionalism is outstanding. Every person from the first initial meeting at the reception desk to the dental nurse and doctor, all are simply amazing; attentive and considerate.
Greeting was warm and friendly and consultation was informative and professional. Too much paperwork
Clinic is very clean and reception very friendly
I was obviously concerned about having my first cataract operation but I had no cause to be. The care I received at the Westbourne Centre was exemplary and I can now see more than I have seen for years. I am now looking forward to having my other cataract removed there. Thank you.
Brilliant and out standing work saw Mr Evans dental treatment Amazing work and consultant
Outstanding service all round saw Me Evans today
Fantastic throughout my visit.
Made to feel very relaxed and clear explanation of condition. Thank you so much.
Very professional, explains well what is going to happen prior and during the procedure. Also what to do after to deal with what ever can happen. Will recommend him to anyone who needs a tooth extraction.
Experience was very good and get very good advise from the surgeon
The service was very good and professional and all issues covered
Friendly staff felt at ease
Great hospital clean and staff friendly
All the people who were in the theatre with me were brilliant. They made me feel calm and looked after. Everyone was really friendly and put me at ease! I had an excellent experience at the Westbourne centre and I would definitely recommend it to anyone
I had surgery on my toes and am very happy with the outcome. I had a slight mix-up with my appointments but it was solved quickly.
Well looked after with coffee on tap. Pleasant staff, happy to help. Felt at ease for whole procedure.
Made my son feel so at ease before his op. This is very important as he suffers with anxiety. Brilliant hospital and staff.
My experience was very good - I was looked after