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The Westbourne Centre
103 reviews+ Add review

Address

53 Church Road Edgbaston
B15 3SJ, Birmingham

Opening hours

Mon–Fri: 8:00 AM – 8:00 PM
Sat–Sun: 9:00 AM – 1:00 PM

Specialties

Ophthalmology

Orthopaedic Surgery

Oral & Maxillofacial Surgery

Dermatology

General Practice

Plastic Surgery

General Surgery

About

The Westbourne Centre is a modern, state-of-the-art medical centre, located in the heart of Edgbaston’s medical quarter.

Opening its doors in January 2009, The Westbourne Centre was instigated by four well-established surgeons who wanted to provide a safe and pleasant environment for their patients and have the opportunity to work collaboratively to bring about new methods for treatments.

The Centre has brought together a diverse group of specialists, devoted to delivering the safest, least-invasive solution for every patient and providing the highest quality procedures and treatments in the world today. We are one of the few day surgery facilities in the UK offering major surgical procedures using a local anaesthetic with sedation.

As innovators within their specialist areas, our consultants are committed to ensuring the options they provide patients will provide the best outcomes for each individual. From initial consultation through treatment and then aftercare, your consultant is fully engaged every step of the way.

Patient safety and care is the highest priority of the consultants, the clinical staff and the administrative team working at The Westbourne Centre. As a private day facility, The Centre is monitored and regulated by the Care Quality Commission (CQC) who rated us as ‘Good’ in April 2017.

From the initial telephone call through post-operative care and appointments, we will do all we can to ensure your experience at our specialist surgical centre will be positive and comfortable

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Specialists

Reviews

BY A VERIFIED PATIENT

06-11-2018
Good

BY A VERIFIED PATIENT

02-10-2018
10/10 Reception and all staff very helpful. Very pleasant.

BY A VERIFIED PATIENT

02-10-2018
Was kept waiting for 1/2hr but was constantly informed about the delay which seemed unavoidable. Lots of apologies all around.

BY A VERIFIED PATIENT

02-10-2018
Found staff + facilities absolutely wonderful

BY A VERIFIED PATIENT

02-10-2018
Superb service from Clinical and support staff. fantastic.

BY A VERIFIED PATIENT

02-10-2018
Good patient care - very friendly, assuring, professional an accomodating without being patronising. LOVELY STAFF!

BY A VERIFIED PATIENT

02-10-2018
Wonderful calm experience not at all stressfull. Cant fault anything from Reception to the Consultants. WELL DONE

BY A VERIFIED PATIENT

02-10-2018
Very friendly and accomodating. My procedure was done so quickly too!

BY A VERIFIED PATIENT

23-08-2018
Lovely staff members

BY A VERIFIED PATIENT

16-08-2018
Excellent , A Sart service with a smile Would highly recommend

BY A VERIFIED PATIENT

13-08-2018
Excellent service

BY A VERIFIED PATIENT

30-06-2018
I recently attended the Westbourne Centre for a tooth extraction with Mr Evans. The first of my three visits was brief. I had a dental x ray, followed by me explaining the issues I had encountered and what could be done to resolve it. I was reassured my other oral issues were linked to my wisdom tooth being impacted, and that he could resolve this for me, no problem. Whilst waiting for a letter to confirm the details of my surgery (just over a week), I thought I’d pop into the centre to see if I could get a cancellation slot or anything sooner. Reception kindly found an available slot for the following week. Extraction day. Mr Evans could tell I was really nervous but again, he reassured me it would be fine, done in 20 minutes and made a couple of jokes to lighten the mood. To my delight, the tooth was out in around 15 minutes (I timed it) and I felt no pain at all. I was given advice for after treatment and I was out. No problem. Ten days later, I had my final consultation regarding the extraction. I was very happy with the surgery and aftercare received from Mr Evans (still no pain). I will be returning to Mr Evans to have a Salivary gland stone under my tongue removed. I'd like to thank all the staff at the centre for ensuring I had a pleasant experience.

BY A VERIFIED PATIENT

08-05-2018
Nice and clean very friendly staff,

BY A VERIFIED PATIENT

27-04-2018
Quick friendly service

BY A VERIFIED PATIENT

27-04-2018
Perfect service and nice people

BY A VERIFIED PATIENT

13-04-2018
Staff very pleasant and helpful

BY A VERIFIED PATIENT

29-03-2018
I had a tooth extraction at the Westbourne centre. I received excellent service from the point of contact, with Francesca who chased up my referral from my local dentist and from the Dentist and Dental assistant during the procedure. I have had some bad experiences in the past (mainly due to the anaesthetic not working) but the staff at the Westbourne Centre really listened to my concerns, talked me through the procedure as it happened and made sure that I was properly anesthetised. I could not have received better care and I would highly recommend the dental team to anyone in need of treatment in the future.

BY A VERIFIED PATIENT

29-03-2018
I am so glad that I chose the Westbourne Centre for my cataract procedure.It was completely hassle free very professional and caring.My appointment came through very quickly and during my visits there were no crowds and no long waits. Mr Wevill my surgeon put me at my ease straight away and I felt totally confident right from the start.

BY A VERIFIED PATIENT

28-03-2018
All good thank you.

BY A VERIFIED PATIENT

24-03-2018
Excellent. Thanks / diolch yn fawr.

BY A VERIFIED PATIENT

22-03-2018
the dentist who treated me was so professional and really good, i felt nothing during the treatment, he was really fast i couldn't believe myself when he said Done!. His assistant was nice and good too!

BY A VERIFIED PATIENT

22-03-2018
Excellent

BY A VERIFIED PATIENT

16-02-2018
Mr Martin and his team were fantastic. An almost enjoyable experience!

BY A VERIFIED PATIENT

16-02-2018
My surgery was completed in September of last year (2017) and I am extremely happy with the results. I can now see very clearly and only need glasses for reading. All the staff at the Centre were very helpful and professional especially the surgeon, Mr. Wevill. Thank you everyone at the Westbourne Centre.

BY A VERIFIED PATIENT

08-02-2018
Staff extremely helpful and friendly and made whole experience easier.

BY A VERIFIED PATIENT

26-01-2018
Very efficient. friendly staff

BY A VERIFIED PATIENT

22-01-2018
A very efficient hospital and a pleasure to have my treatment for Carpal Tunnel taken care of by Dr Butt .As soon as I arrived I was welcomed by friendly and professional staff ,thank you for your care and attention.i am now on the mend and back at work.

Glad to hear you're pleased with your treatment and are on the mend.

BY A VERIFIED PATIENT

19-01-2018
Pleasant and friendly staff :)

BY A VERIFIED PATIENT

11-01-2018
Staff are very friendly, I would recommend to everyone

BY A VERIFIED PATIENT

11-01-2018
Very friendly pleasant hospital, always clean, staff always friendly and explain everything well. Appointments always on time and don't have to wait, excellent service

Thank you for your feedback, we're really pleased you had a good experience

BY A VERIFIED PATIENT

11-01-2018
I like this place. Very good, very friendly, very excellent, very taken care of. I shall tell my friends to come here.

Please do! We'll be happy to see them!

BY A VERIFIED PATIENT

09-01-2018
Very friendly and explain everything clearly

BY A VERIFIED PATIENT

29-11-2017
Very good iris Allan

Thank you, Iris

BY A VERIFIED PATIENT

20-11-2017
Excellent staff really friendly

BY A VERIFIED PATIENT

18-11-2017
From the very beginning the service I received was fantastic! I'm terrified of the dentist and having to have a wisdom tooth removed was horrific, but the staff looked after me so well. In particular the dentist who performed the procedure was one of the best dentists I've ever had. He talked through what he would be doing stage by stage and was constantly reassuring me. Highly recommend this dentist to anyone and would like to that all the staff who for being brilliant!!

We're thrilled to hear that we were able to make a very unpleasant experience tolerable for you.

BY A VERIFIED PATIENT

17-11-2017
I had a procedure to remove quite substantial varicose veins from my leg. The procedure itself went perfectly and I cannot sing the praises of my surgeon or the nurses and staff enough, helpful and kind the whole procedure through. However the aftercare consisted of being given a phone number and a follow up appointment for a months time. I had to remove my own bandages which led to complications with one of my wounds. I was also given a stocking which was not an appropriate size and caused bruising across my ankle and foot. My GP was not at all happy with the way I was treated and ended up ringing the centre with me in his office to try and find out what was going on. Compared to my aftercare at a different clinical centre for an ingrown toenail treatment, which involved having my dressing changed and wound checked my a nurse 48 hours after the procedure, I feel being left almost entirely to my own devices after undergoing "substantially traumatic surgery" is quite poor. I must note though that the on call nurse who's contact number I was given was excellent, she was kind and extremely helpful. I just personally feel that I was not provided with appropriate support and help directly after my operation.

We're really sorry that the aftercare you received did not meet your expectations; this is not the usual standard of service we strive to provide. We encourage all patients to call us at any time if there is anything they are unsure of and we'll happily be able to help. Please call us on 0121 456 0897 if you would like to discuss the matter in more detail.

BY A VERIFIED PATIENT

15-11-2017
Fantastic experience ,,,, Mr Evans is just amazing ,,,,,,,,,,,,

We think so too!

BY A VERIFIED PATIENT

15-11-2017
Superb service all throughout my treatment and revisit - thank you!

BY A VERIFIED PATIENT

10-11-2017
Very quick, efficient. Friendly reception Parking difficult

Thank you for your feedback. We have recently had our car park extended and are having far fewer problems than before. Hopefully you'll find it easier on future visits.

BY A VERIFIED PATIENT

08-11-2017
I find everyone so friendly

BY A VERIFIED PATIENT

08-11-2017
lovely place, very friendly team

BY A VERIFIED PATIENT

08-11-2017
staff polite and service excellent

BY A VERIFIED PATIENT

08-11-2017
Mr Nishikawa did not rush the consultation and gave me lots of leaflets to take home and read

BY A VERIFIED PATIENT

08-11-2017
Mr Glover and team are very professional

BY A VERIFIED PATIENT

08-11-2017
Tim Martin is so kind

BY A VERIFIED PATIENT

08-11-2017
Would certainly recommend, lovely clean hospital

BY A VERIFIED PATIENT

08-11-2017
The staff has been exceptional, they make me feel at home and confident

BY A VERIFIED PATIENT

08-11-2017
Extremely professional and efficient, would recommend to anyone

BY A VERIFIED PATIENT

08-11-2017
First interpretation of walking into the clinic is how clean it is. All the staff are friendly and welcoming as well as informative and kind. Wonderful clinic

Thank you for your kind feedback, we're so pleased you had a good experience

BY A VERIFIED PATIENT

08-11-2017
Great!,

BY A VERIFIED PATIENT

07-11-2017
Great

BY A VERIFIED PATIENT

25-10-2017
Quick and efficient. Friendly

BY A VERIFIED PATIENT

25-10-2017
Excellent service

BY A VERIFIED PATIENT

12-10-2017
Dental

BY A VERIFIED PATIENT

11-10-2017
Excellent staff very friendly

BY A VERIFIED PATIENT

10-10-2017
Travelled a distance for Consultation today and definitely made the right decision.

We're so pleased it was worth the travelling!

BY A VERIFIED PATIENT

10-10-2017
great care before and after surgery, was made to feel at ease

BY A VERIFIED PATIENT

10-10-2017
was late to appointment and the team was still friendly and happy to see me

We'll always do everything we can to accommodate; sometimes these things just can't be helped.

BY A VERIFIED PATIENT

10-10-2017
lovely place and good care

BY A VERIFIED PATIENT

10-10-2017
great service and wonderful result

BY A VERIFIED PATIENT

09-10-2017
great customer service

BY A VERIFIED PATIENT

09-10-2017
Seen quickly and staff are friendly

BY A VERIFIED PATIENT

09-10-2017
Booking an appointment is easy. Professional and friendly staff. A pleasant environment overall.

BY A VERIFIED PATIENT

04-10-2017
As this was my very first operation of any kind, I was completely terrified but Mr Evans and Claire really helped to make me feel at ease and relaxed. The op went smoothly and painlessly. 10/10!!!

We're so pleased this was a good first experience for you.

BY A VERIFIED PATIENT

02-10-2017
Overall I found that everyone was very helpful, if there was any concerns they were sorted straight away very happy

BY A VERIFIED PATIENT

23-08-2017
Nervous about procedure but was made to feel comfortable and great care.

BY A VERIFIED PATIENT

22-08-2017
Very friendly receptionists and great experienced every time I've visited.

BY A VERIFIED PATIENT

03-08-2017
Very good

BY A VERIFIED PATIENT

03-08-2017
Excellent

BY A VERIFIED PATIENT

03-08-2017
Good pleasant friendly

BY A VERIFIED PATIENT

31-07-2017
Will use the Centre in the future. Receptionists are a credit to the practice.

Thank you so much for your feedback, we will certainly pass your comments onto the Reception team.

BY A VERIFIED PATIENT

28-07-2017
Excellent care treated with respect so lovely so helpful Theatre staff amazing reassuring

Thank you for your feedback, we'll pass your comments onto the Theatre team

BY A VERIFIED PATIENT

28-07-2017
The care, the professionalism is outstanding. Every person from the first initial meeting at the reception desk to the dental nurse and doctor, all are simply amazing; attentive and considerate.

BY A VERIFIED PATIENT

28-07-2017
Greeting was warm and friendly and consultation was informative and professional. Too much paperwork

Thank you for your feedback. Sorry for all the paperwork; we recognise that it seems a little excessive, but they all serve a purpose to ensure you receive the best possible care.

BY A VERIFIED PATIENT

27-07-2017
Clinic is very clean and reception very friendly

BY A VERIFIED PATIENT

27-07-2017
Lovely facility

BY A VERIFIED PATIENT

27-07-2017
I was obviously concerned about having my first cataract operation but I had no cause to be. The care I received at the Westbourne Centre was exemplary and I can now see more than I have seen for years. I am now looking forward to having my other cataract removed there. Thank you.

BY A VERIFIED PATIENT

26-07-2017
Brilliant and out standing work saw Mr Evans dental treatment Amazing work and consultant

BY A VERIFIED PATIENT

26-07-2017
Brilliant

BY A VERIFIED PATIENT

26-07-2017
Outstanding service all round saw Me Evans today

BY A VERIFIED PATIENT

25-07-2017
Very good and efficient

BY A VERIFIED PATIENT

25-07-2017
Brilliant

BY A VERIFIED PATIENT

25-07-2017
Brilliant

BY A VERIFIED PATIENT

25-07-2017
Fantastic throughout my visit.

BY A VERIFIED PATIENT

22-07-2017
Made to feel very relaxed and clear explanation of condition. Thank you so much.

BY A VERIFIED PATIENT

22-07-2017
Martin Evans Very professional, explains well what is going to happen prior and during the procedure. Also what to do after to deal with what ever can happen. Will recommend him to anyone who needs a tooth extraction.

BY A VERIFIED PATIENT

21-07-2017
Experience was very good and get very good advise from the surgeon

BY A VERIFIED PATIENT

21-07-2017
The service was very good and professional and all issues covered

BY A VERIFIED PATIENT

21-07-2017
Everything was fine

BY A VERIFIED PATIENT

21-07-2017
Everything very good

BY A VERIFIED PATIENT

21-07-2017
Brilliant centre

BY A VERIFIED PATIENT

21-07-2017
Great

BY A VERIFIED PATIENT

21-07-2017
Great

BY A VERIFIED PATIENT

21-07-2017
Friendly staff felt at ease

BY A VERIFIED PATIENT

21-07-2017
Great hospital clean and staff friendly

BY A VERIFIED PATIENT

06-07-2017
All the people who were in the theatre with me were brilliant. They made me feel calm and looked after. Everyone was really friendly and put me at ease! I had an excellent experience at the Westbourne centre and I would definitely recommend it to anyone

BY A VERIFIED PATIENT

06-07-2017
I had surgery on my toes and am very happy with the outcome. I had a slight mix-up with my appointments but it was solved quickly.

We're very sorry there was a mix-up with your appointments. We hope we were helpful and able to fix the problem with minimum inconvenience to you.

BY A VERIFIED PATIENT

06-07-2017
Well looked after with coffee on tap. Pleasant staff, happy to help. Felt at ease for whole procedure.

BY A VERIFIED PATIENT

26-06-2017
Made my son feel so at ease before his op. This is very important as he suffers with anxiety. Brilliant hospital and staff.

BY A VERIFIED PATIENT

26-06-2017
My experience was very good - I was looked after