Thank you very much for your feedback and we always welcome everybody’s view. We were very happy that you stated that the overall experience was "excellent". We are sorry that you found the communication with Administration team difficult as our team bend over backwards to be as helpful as possible. Our practice manager and head of Administration are going through our communications with you to find out exactly where we can improve our patient experience. I note that you gave a low score for "wait time" today which is a shame as our surgeon managed to do both of your scheduled procedures in one, meaning that you did not have to stay for the expected few hours between procedures. Therefore although the initial procedure did start late as we kept you informed this morning, you did end up saving over four hours in total time with us. We are sorry that you felt the vascular technologist had a poor bedside manner and we are tracking back to find who this was. This is the first complaint we have ever had against one of our vascular technologists and so of course take it very seriously. Thank you for taking the time to review us because all feedback is essential so that we can continue to monitor and improve our services. We look forward to seeing you for your follow-ups. With kind regards, The Whiteley Clinic.