very good and well explained,Nurses were excellent Very quick procedure and happy with all staff. x
Doctors and nurses are all very good,very efficient and very professional.
Nursing and clinical staff excellent, polite and friendly. Explained what they were doing very well. The procedure was handled in a first class manner. No fear, pain or anxiety on any part and it was quick and efficient with good communication. Registration was a little frustrating as I felt other patients with later appointments than me were called first. Thank you
There is no other thing to say besides that the procedure performed has been very comfortable and hospitable. I would highly recommend Dr Russo and the rest of the department.
Staff explained the procedure very clearly. Everyone was very friendly The procedure did not produce any pain and I was comfortable afterwards. I would inform anybody going for a colonoscopy to have this done with Dr Russo and the team at St Mary's Hospital.
It was very fast, communication with Dr Russo was excellent and also the procedure was good. I felt comfortable and Dr Russo was always in communication with me, explaining the different stages / steps involved.
Dr Russo is one of the best specialists I have ever experienced until now (compared to ones I have seen in Europe and Canada). He is very careful about all the details of symptoms, diagnosis and treatment. He is also very nice to patients and communicates and guides about the future steps very clearly and politely. He reports all the information back to patient and GP in detail. He is also accessible in case of any future complications. I definitely recommend him.
Dr Russo is very professional, thorough and friendly. He has a very reassuring way about him and I would not hesitate in recommending him.
Many thanks to consultant Russo. I really enjoyed the service I had. For this service and their experience again I would like to say thank you for the job you have done to me.
Very swift and thorough, thanks to all involved.
As usual, impressed with the service, so professional. Staff is friendly, giving excellent service/ communication- nurses do everything to make me feel comfortable. The doctor explained everything before the procedure, during the procedure he was friendly, kind, explaining everything in detail + answering all my questions. I could not get better service than I got. Thank you to the staff, thank you to the doctor, and thank you to St. Mary's.
I have a total phobia about doctors and hospitals but Dr Russo made the whole process an almost enjoyable experience - which is very high praise indeed for me ! Highly recommend him
Dr. Russo and all staff were very welcoming. Treatment was well explained, very quick process and professional manner. 10/10
My experience has been wonderful. Dr. Russo and the staff have been amazing!
Dr. Russo for me is beyond praise. Such a nice personality, kind, pleasant and his manner and communication made me feel so comfortable from beginning to end.
Very informative, professional, polite, caring and understanding. We need more staff in the NHS like Dr. Russo and his team.
Dr Russo was polite and considerate and my dignity was respected at all times. He listened to me and allowed me to ask questions while giving answers that I could understand. I was afraid of the procedure but it was actually very easy and I felt involved in the decisions made about my care.
Extremely knowledgeable, professional and personable. A calm environment and Dr Russo speaks in a methodical manner. I wouldn't hesitate to recommend Dr Russo.
Dr Russo was all round excellent, his manner was wonderful and made me feel safe and cared for. All the staff involved were excellent from start to finish. Excellent communication and he was very inclusive, caring and professional. I felt completely involved in the decisions about my care, he was very clear and concise and I feel so blessed to be cared for here. My procedure was pain free and carried out excellently, thank you all!
I felt my dignity was fully respected and that the Dr Russo and the nurses were all extremely polite and reassuring. He took the time to answer every question I had and he made me feel reassured about my treatment. Thank you for everything, you have a great unit with an excellent doctor and nurses.
Dr Russo is very polite and made me feel very calm. I understood all of the answers he gave to me so that I was better able to understand my condition and treatment. The procedure itself was much better than last time and I felt involved in my treatment and care.
Dr Russo was perfect. Very informative, polite, relaxing and with a sense of humour. His communication was good, allowing me to ask questions while watching the monitor and explaining the procedure well.
Dr Russo was very polite and and extremely considerate, he made me feel at ease and not at all embarrassed. He was very patient answering all of my questions making me feel comfortable, informed and involved throughout my procedure. Thank you!
calm, friendly and comforting demeanor,the procedure was explained and I felt comfortable enough to proceed with gas and not sedation.
This doctor was excellent. He made me feel at ease and explained the procedure very well. Thank you, all the team, the staff were very good and caring.
Very friendly and open, gives you confidence in what's about to happen. Happy to be treated by Dr Russo.
Dear Dr Russo, I would like to thank you and your team for the excellent care provided.Today I received the most efficient,professional and kind treatment during my diagnostic procedure and I am truly greatful for this.
My experience from admission to discharge from the endoscopic unit was nothing short of excellent. Thank you